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Kanukutla Kavya

Data Annotator • Hyderabad, India • k************@gmail.com • +91*********601

Professional Summary

Detail-oriented Data Annotator with experience in chat and email customer support, data processing, and quality assurance. Strong written communication, issue-tracking and CRM experience with a track record of meeting quality and productivity KPIs. Seeking to apply annotation, data validation and process-improvement skills to support high-quality training datasets and operational excellence.

Technical Skills

Testing: Data Quality Assurance,Data Validation,Labeling Guidelines Adherence,Quality Checks,QA Reporting
Data and Analytics: Data Annotation,Data Labeling,Text Annotation,Metadata Tagging,Content Categorization
Tools and Methodologies: CRM tools,Ticketing systems,Knowledge base systems,MS Office,Google Sheets
Customer Support & Communication: Live Chat Support,Email Support,Customer Query Resolution,Escalation Management,Customer Satisfaction CSAT Focus
Processes & Soft Skills: SOP compliance,SLA management,Multitasking,Attention to detail,Documentation

Work Experience

TAO Digital Solutions India Private Limited
Hyderabad, India
Data Annotator
Sep 2024 – Oct 2025
Tech Stack: CRM tools, Ticketing systems, Knowledge base systems, MS Office, Google Sheets
  • Handled inbound customer inquiries via live chat and email, diagnosing product, service and account issues and resolving them using CRM tools while maintaining accurate interaction logs for downstream data use.
  • Performed data processing and annotation on customer interaction records, applying consistent metadata tagging and categorization to produce high-quality training datasets and support analytics initiatives.
  • Maintained CRM and ticketing records with precise updates and notes to ensure traceability and audit-readiness, supporting quality assurance efforts and handoffs to other teams.
  • Consistently met quality, productivity and customer satisfaction KPIs by following SOPs and SLA targets, contributing to reliable throughput and service-level performance.
  • Escalated complex or unresolved issues to technical and product teams with detailed reproduction steps and annotated evidence, accelerating issue resolution and informing product improvements.
  • Conducted quality checks on annotated records, identified inconsistencies and implemented corrective feedback loops; updated knowledge-base content to reduce recurring inquiries and improve first-contact resolution.

Education

St. Peter’s Engineering College
Bachelor of Technology - Electronics and Communication Engineering • Hyderabad, India • 2023
Princeton Institute Of Engineering And Technology For Women
Diploma - Electronics and Communication Engineering • 2020
Brilliant Model School
Board of Secondary Education • 2017

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