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Ashok Kumar Upadhyay

Sales Coordinator • Bopal, Ahmedabad, Gujarat, India • a***********@gmail.com • +91*******922 • linkedin.com/••••• • drivetube.ai/•••••

Professional Summary

Sales Coordinator with 25+ years of experience managing end-to-end order execution, back-office operations, and documentation in B2B industrial environments. Proven expertise across inquiry-to-dispatch workflows, quotation and order processing, ISO 9001:2015 compliant documentation, vendor and logistics coordination, and cross-functional stakeholder management to ensure timely delivery and payment closure.

Technical Skills

Tools and Methodologies: Microsoft Excel,Microsoft Word,Microsoft PowerPoint,Email and Internet Communication,Online Learning Platforms
Skills: English,Hindi,Gujarati
Sales & Order Management: Inquiry-to-Dispatch Cycle,Quotation Preparation,Order Processing,Payment Follow-up,Customer Relationship Management
Operations & Compliance: Back-Office Operations,Documentation and Record Management,ISO 9001:2015 Compliance,Process Governance,Inventory and Material Management
Logistics & Vendor Management: Dispatch Coordination,Vendor Liaison,Branch and Field Coordination,Import Clearance Support,Stock and Transfer Coordination
Training & HR Operations: Training Needs Analysis,Training Module Development,E-learning Portal Administration,Recruitment and Onboarding,Training Documentation

Work Experience

Oritech Solutions Pvt. Ltd.
Ahmedabad
Sales Coordinator
Jul 2023 – Mar 2026
Supported spare-parts sales for an industrial supplier; managed full order lifecycle and communication between customers, field teams and branches.
Tech Stack: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Email, ISO 9001:2015 documentation practices
  • Managed end-to-end spare parts sales cycle from inquiry through dispatch and payment collection, ensuring consistent order progression and timely status updates to customers and field teams.
  • Prepared accurate commercial quotations and maintained version-controlled quotation records to reduce pricing and specification disputes during order acceptance.
  • Coordinated cross-functionally with procurement, stores, and logistics to prioritize dispatch schedules and minimize delivery delays for critical spare parts.
  • Maintained detailed order and shipment documentation to meet internal controls and ISO 9001:2015 audit requirements, improving documentation completeness.
  • Facilitated payment closure by tracking invoices, following up with customers and finance, and escalating overdue accounts to ensure timely collections.
  • Provided regular order-status reports to branch offices and sales staff to improve customer communication and support repeat business.
Streamline Controls Pvt. Ltd.
Ahmedabad
Coordinator – HR & Admin
Nov 2022 – May 2023
Worked in administration for an industrial controls company; handled HR processes, recruitment and office operations to support steady workforce availability.
Tech Stack: Microsoft Excel, Microsoft Word, Email, Employee documentation management
  • Managed end-to-end recruitment lifecycle from JD creation through onboarding, coordinating interviews, offer letters, and joining formalities to shorten time-to-hire.
  • Handled day-to-day HR administration and office operations, including attendance, leave records, and employee communications to maintain workforce stability.
  • Maintained and updated employee records and documentation to ensure compliance with company policies and audit readiness.
  • Coordinated with department heads to align hiring priorities with operational demand and training schedules.
  • Supported vendor and service-provider coordination for office facilities and statutory compliance requirements.
  • Prepared HR reports and onboarding materials to standardize induction and expedite new-joiner productivity.
Screenotex Engineers Pvt. Ltd.
Ahmedabad
Sales Coordinator
Jun 2022 – Sep 2022
Coordinated equipment sales for an engineering firm; focused on quotation accuracy, order processing and fulfillment coordination.
Tech Stack: Microsoft Excel, Microsoft Word, Email, Sales documentation management
  • Coordinated full equipment sales cycle from inquiry to invoice, ensuring accurate technical and commercial quotations matched client requirements.
  • Worked with engineering and procurement to verify lead times and material availability, enabling realistic delivery commitments to customers.
  • Maintained sales and order records to support warranty, after-sales and service handover processes.
  • Communicated order milestones to customers and internal teams to align expectations and reduce follow-up queries.
  • Ensured compliance of sales documentation with company policies and statutory requirements for contract closure.
  • Streamlined order-processing checklists to reduce documentation gaps and accelerate dispatch readiness.
Self-Employed
Work from Home
Freelance Translator & Proofreader
Jan 2020 – Jun 2022
Provided language translation and proofreading services (Gujarati ↔ English) for print and digital content while working remotely.
Tech Stack: Microsoft Word, Email, Document proofreading and formatting
  • Translated documents and books between Gujarati and English, ensuring linguistic accuracy, cultural appropriateness and print readiness.
  • Proofread translations from other professionals, standardizing language, formatting and terminology across deliverables.
  • Managed client communications, timelines and delivery schedules to meet publication and print deadlines.
  • Maintained version control and master files for repeat clients to ensure consistency across editions.
  • Applied quality checks to final files to prevent layout or typographical issues in printed outputs.
  • Built and maintained a client list through repeat business and referrals by delivering reliable, on-time translations.
Electrotherm (India) Ltd.
Ahmedabad
Manager – Training & Development
Jun 2007 – Jul 2018
Led training and skill-development for a manufacturing and engineering company, designing programs for operations, technical staff and leadership.
Tech Stack: E-learning portal administration, Microsoft PowerPoint, Microsoft Excel, Training needs analysis frameworks, Training documentation
  • Developed and maintained skill matrices and TNA/TNI frameworks to identify capability gaps and prioritize training interventions across operations and engineering.
  • Designed and delivered training modules covering technical operations, maintenance, and soft skills to raise employee competency and operational reliability.
  • Launched and administered an e-learning portal and leadership development programs (EDP, MDP, LDP) to scale learning and track progress.
  • Coordinated internal and external trainers to deliver specialized sessions aligned with production and product-support needs.
  • Managed training documentation and records to support ISO audits and ensure evidence of compliance and continuous improvement.
  • Designed customer and institute-engagement training programs for product operation and maintenance to strengthen customer adoption and support relationships.
Streamline Controls Pvt. Ltd.
Ahmedabad
Back-Office Marketing Coordinator
Feb 2004 – Dec 2006
Coordinated B2B PLC and control-system sales support; provided back-office marketing and order coordination for industrial automation products.
Tech Stack: Microsoft Excel, Microsoft Word, Email, ISO 9001:2015 documentation practices
  • Managed the end-to-end B2B sales process for PLC systems from inquiry through quotation, order execution, dispatch and payment.
  • Coordinated between sales, engineering and stores to ensure bill of materials accuracy and timely dispatch of control-system components.
  • Prepared and maintained sales documentation and customer records to support warranty and after-sales service processes.
  • Ensured ISO 9001 compliance within the sales function by maintaining process records and supporting audit evidence.
  • Supported pricing and quotation templates to standardize offers and reduce turnaround time for customer requests.
  • Liaised with branch offices and field teams to communicate order schedules and delivery instructions for project-based sales.
Rajni Combustions Pvt. Ltd.
Ahmedabad
Sr. Engineer – Stores & Inventory
Nov 1999 – Apr 2002
Managed stores and inventory for a combustion equipment manufacturer; handled stock control, branch transfers and liaison with import/clearing agents.
Tech Stack: Inventory documentation, Microsoft Excel, Email, Stores ledger management
  • Managed in-house inventory control to maintain stock availability and optimize inventory levels for production and sales requirements.
  • Coordinated branch transfers, dispatch logistics and sales invoicing to ensure accurate movement of goods and documentation.
  • Liaised with principals and clearing agents to facilitate import procedures and customs documentation for inbound materials.
  • Maintained stores records and stock ledgers to support physical stock verification and internal controls.
  • Streamlined material issue and receipt processes to reduce processing time between stores and production teams.
  • Prepared inventory status reports for management review to support procurement and replenishment decisions.
PEC Pumps Pvt. Ltd.
Ahmedabad
Sales Engineer & Office In-Charge
Nov 1996 – Oct 1999
Handled sales engineering and office operations for a pump manufacturer and supplier, supporting sales and post-sales activities.
Tech Stack: Microsoft Word, Microsoft Excel, Email, Sales documentation management
  • Provided technical and commercial support for pump sales, preparing quotations and clarifying specifications to customers.
  • Coordinated order documentation and office administration to support sales closure and dispatch planning.
  • Interacted with service and stores teams to confirm availability and lead times for order commitments.
  • Prepared sales-related correspondence and maintained customer records for follow-up and service history.
  • Supported logistics arrangements for deliveries including coordination with transporters and branch offices.
  • Managed office administration tasks to ensure smooth day-to-day functioning of the sales office.
Rajni International
Ahmedabad
Executive – Project Coordination
Aug 1994 – Oct 1996
Supported project coordination activities for industrial projects, assisting with scheduling, documentation and contractor liaison.
Tech Stack: Microsoft Excel, Microsoft Word, Email, Project documentation management
  • Coordinated project schedules and documentation between internal teams and external contractors to support timely execution.
  • Maintained project records and correspondence to ensure clarity of scope and deliverables for stakeholders.
  • Facilitated material requisitions and tracked delivery status to support project timelines.
  • Assisted in preparing progress reports and maintaining communication with clients for project updates.
  • Supported procurement follow-ups and vendor communications to expedite critical items for project needs.
  • Ensured proper filing and archiving of project documents to maintain audit trails and compliance.
G. L. Rexroth (India) Ltd.
Ahmedabad
Trainee Maintenance Engineer
Jan 1991 – Jul 1994
Trained in maintenance engineering at a hydraulics and industrial components company; supported equipment upkeep and site maintenance tasks.
Tech Stack: Maintenance documentation, Microsoft Excel, Technical reporting
  • Assisted maintenance teams with routine equipment inspections and preventive maintenance activities to support operational uptime.
  • Documented maintenance actions and equipment histories to support reliability tracking and spare-part planning.
  • Coordinated with stores to requisition spare parts and ensure timely availability for repairs.
  • Supported technicians in troubleshooting and corrective maintenance under supervision to develop technical proficiency.
  • Participated in safety and operational training sessions to align with plant maintenance standards.
  • Maintained maintenance logs and assisted in compiling reports for senior engineers.

Education

L. E. College Morbi, Saurashtra University, Rajkot – Gujarat
B.E. Power Electronics • Morbi, Gujarat, India • 1990

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