Project Administrator with over 1 year of combined administrative and customer service experience across logistics and telecommunications. Skilled in schedule coordination, stakeholder liaison, document control, and operational reporting, with hands-on exposure to freight operations at CEVA Logistics and customer-facing service delivery at Genpact. Manages high-volume daily workflows — from coordinating 20+ consignments and dispatching drivers to handling 40+ customer enquiries — with consistent attention to accuracy and compliance. Proficient in CRM documentation, invoice reconciliation, and workflow analysis, with a working knowledge of Microsoft Office and transport management systems. Currently completing a Master of Project Management at CQ University, building formal grounding in project methodology to complement practical administrative experience. Brings a process-improvement mindset developed across both operational and service environments, and a demonstrated ability to liaise across suppliers, carriers, warehouse teams, and back-office functions to keep work moving.
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