HEMANTH SAI RAM CH
Data Center Technician / Infrastructure Operations Engineer • Atlanta, GA • h****************@gmail.com • 943****116 • drivetube.ai/•••••
Professional Summary
Data Center Technician / Infrastructure Operations Engineer with 3+ years of experience supporting hyperscale and enterprise data center environments. Experienced in server hardware lifecycle and break-fix (HDD/SSD, NIC, PSU, memory, motherboard), Linux system recovery and console troubleshooting, and Layer 1–3 network operations. Skilled in structured cabling and OTDR certification for SM/MM fiber and Cat6, and in running preventive maintenance, MOP/SOP-based changes and 24/7 on-call incident response. Operates monitoring stacks (Prometheus, Grafana, SNMP) and automates routine health checks with Python and Bash to reduce manual effort. Has worked in 2MW+ facilities and supported multi-site WANs serving thousands of users, coordinating with engineers, vendors and contractors to meet SLAs and maintain high availability.
Technical Skills
Programming Language: Bash,Python
Version Control & Development Tools: Linux,Fiber
Messaging & Monitoring: Prometheus,Grafana
Data Analysis & Visualization: HDD,Console Access,MM,OTDR Testing,TIA-568,TIA,CRAC,rPDU Monitoring
Infrastructure Security: Incident Response
Identity & Access Management (IAM): TACACS+,RADIUS
Network & Endpoint Security: Check Point,IPsec VPN,F5 Load Balancers
Networking & Infrastructure: VLAN,DNS,OSPF,BGP,EIGRP,MPLS,Structured Cabling,SNMP
Project Management & Collaboration: Change Management,ServiceNow
HRIS & HCM Platforms: Remote
Pharmaceutical Manufacturing & Operations: Preventive Maintenance
Quality Assurance & Compliance: SOPs
Work Experience
Equinix
Atlanta, GA
Data Center Technician & Network Infrastructure Engineer
Jun 2025 – Present
Worked in a hyperscale/colocation data center supporting compute and network infrastructure, maintaining uptime and performing hands-on hardware, cabling, and environmental work.
Tech Stack: Server Hardware, Linux, ServiceNow, SNMP, Prometheus, Grafana, Python, Bash, OTDR, MM, Cat6, CRAC, CRAH, rPDU
- Installed, commissioned and performed break-fix support on 200+ physical servers, executing HDD/SSD, NIC, PSU, memory and motherboard replacements to maintain 99.95%+ infrastructure availability.
- Diagnosed Linux OS, console and boot failures using Linux CLI and serial console access to restore affected systems during scheduled maintenance windows.
- Resolved ServiceNow P1/P2 incidents involving server hardware, switch port outages and DNS faults, maintaining mean time to repair below 90 minutes.
- Conducted OTDR testing and installed SM/MM fiber and Cat6 structured cabling runs to improve cable traceability and reduce physical-layer troubleshooting time.
- Monitored compute and network devices with SNMP, Prometheus and Grafana to detect thermal, power and equipment-health anomalies and escalate before customer impact.
- Backed CRAC/CRAH cooling systems and rPDU monitoring in a 2MW+ facility to validate rack-level power redundancy and prevent thermal-related downtime.
- Automated infrastructure health checks and log validation with Python and Bash scripts to streamline repetitive validations and reduce manual steps.
- Trained and onboarded new technicians on server installation, cable management, incident response and safety procedures to improve operational readiness.
Cisco
Bangalore, India
Network Infrastructure & Data Center Support Engineer
May 2022 – Jul 2023
Supported enterprise networking across multi-site data centers and WANs, implementing routing, security and physical-layer cabling to sustain large user bases and business services.
Tech Stack: Check Point Firewalls, F5 Load Balancers, OSPF, BGP, EIGRP, MPLS, IPSec VPN, TACACS+, RADIUS, OTDR, TIA-568
- Designed and maintained enterprise network infrastructure across multi-site data centers, supporting routers, switches, Check Point firewalls and F5 load balancers for 5,000+ users.
- Implemented and tuned OSPF, BGP and EIGRP routing to improve network convergence and resilience, reducing convergence times by 40%.
- Installed, patched and certified 300+ fiber optic and copper cable runs using OTDR testing and TIA-568 standards to improve physical-layer reliability.
- Backed MPLS circuit handoffs and WAN routing behaviors to maintain carrier-grade connectivity and predictable traffic flows.
- Deployed and supported IPSec VPN tunnels and configured TACACS+/RADIUS across network devices to centralize authentication and secure remote access.
- Authored network topology diagrams, runbooks and RCA reports to accelerate triage and reduce recurrence of operational incidents.
Tata Communications
Bangalore, India
Data Center & Network Support Engineer
May 2021 – Apr 2022
Delivered data center and network support for business-critical environments, handling cabling, rack-level installations, power validation and operational documentation for continuity and audits.
Tech Stack: Structured Cabling, PDU, Routers, Switches
- Installed, commissioned and supported enterprise routers, switches and firewalls to maintain business-critical connectivity across customer sites.
- Performed structured cabling, rack installation and asset labeling for 150+ network drops while maintaining documentation accuracy and traceability.
- Diagnosed Layer 1/2/3 network issues including VLAN misconfigurations and switching faults, reducing mean troubleshooting time by 35%.
- Monitored PDU and validated rack-level power redundancy across server and network racks to ensure continuous operations.
- Backed disaster recovery exercises, preventive maintenance activities and formal change management to minimize production risk.
- Maintained asset inventories, rack elevations and compliance documentation to support audits and operational readiness.
Education
Saint Louis University
Master of Science (M.S.), Information Science • St. Louis, MO • 2025
Certifications
AWS Cloud Practitioner
Certified Network Security Practitioner (CNSP)
OSHA 10 General Industry Safety
NFPA 70E Electrical Safety
Fiber Optics & OTDR Testing
CCNA • Expected Q3 2026
CompTIA Server+ • Expected Q3 2026
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