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K Naveen Kumar

Technical Support Engineer • Bengaluru, Karnataka • n******************@gmail.com • 897****217 • drivetube.ai/•••••

Professional Summary

Technical Support Engineer with 2+ years of experience providing customer-facing technical assistance, troubleshooting Windows and networking issues, and maintaining CRM-driven support workflows. Strong communicator with a troubleshooting mindset and hands-on experience with Windows 10/11, Office 365, remote support, and basic Active Directory.

Technical Skills

Tools and Methodologies: CRM tools,Remote support concepts
Operating Systems: Windows 10,Windows 11
Productivity and Collaboration: Microsoft Office 365,Email configuration
Networking: TCP,IP,DNS,DHCP,IP addressing
Systems and Directory Services: Active Directory,Remote Desktop
Hardware and Troubleshooting: Computer hardware fundamentals,Troubleshooting fundamentals

Work Experience

Nobroker Technologies private Limited
Bengaluru
Senior Sales Executive
09/2023 – 05/2025
Worked at NoBroker, a proptech platform, supporting customers on property listings, CRM workflows and customer-facing issue resolution.
Tech Stack: Windows 10, Windows 11, Remote Desktop, CRM tools, Microsoft Office 365, Email configuration, Active Directory
  • Provided front-line product and technical support to property buyers and sellers on NoBroker's platform, diagnosing user issues on Windows and web browsers via remote desktop and CRM tools to restore service and guide next steps.
  • Captured and translated customer requirements into actionable solutions for listings and search workflows, using CRM to track leads, coordinate follow-ups, and maintain accurate customer records.
  • Coordinated property visits and cross-functional handoffs between operations and listings teams, escalating platform bugs and tracking issues with email and CRM until resolution.
  • Resolved account-access and email configuration issues by guiding customers through basic account troubleshooting and documenting steps to improve first-contact resolution.
  • Maintained detailed CRM records and produced status updates using Office 365 tools to support management decisions and improve pipeline visibility.
  • Consistently met individual and team targets while reducing repeat inquiries through systematic issue triage, clear communication, and follow-up ownership.
Livspace India private Limited
Bengaluru
Inside Sales Specialist
06/2025 – 10/2025
Worked at Livspace, an interior design and home services platform, supporting customers through solution selection, onboarding, and post-sale issue resolution.
Tech Stack: Windows 10, Windows 11, Remote Desktop, CRM tools, Microsoft Office 365, Email configuration, Active Directory
  • Delivered pre- and post-sales technical support for Livspace customers, troubleshooting portal access, installation questions, and basic configuration on Windows and email platforms via remote assistance.
  • Served as liaison between customers and implementation teams to resolve scheduling, configuration, and service-delivery issues, ensuring smooth handoffs and timely resolution.
  • Documented recurring user problems and created clear troubleshooting steps to reduce friction during onboarding and improve customer experience.
  • Managed CRM records and customer lifecycle data, using Office 365 to prepare client proposals, schedules, and status communications for internal stakeholders.
  • Handled escalations involving account-level access or setup, guiding users through basic Active Directory concepts and email setup to restore service.
  • Met customer satisfaction and support-related KPIs by delivering consistent troubleshooting guidance, proactive follow-ups, and coordination with technical teams.

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