Nikesh Reddy Allugubelli
Technical Business Analyst • CA, USA • N*************@gmail.com • +12******943 • drivetube.ai/•••••
Professional Summary
Technical Business Analyst with 5+ years of experience in telecom and SaaS environments, experienced in requirements gathering, BRDs/FRDs, user stories, OSS/BSS analysis, and UAT coordination. Skilled with JIRA, Confluence, SQL, Python, Power BI and Tableau, I translate complex business needs into actionable backlog items and drive data-informed product decisions across Agile teams to improve operational efficiency and reduce defects.
Technical Skills
Programming Languages: Python
Databases: SQL
Testing: SDLC,STLC,Sprint Planning,Backlog Grooming,UAT
Data and Analytics: Power BI,Tableau,Microsoft Excel,Data Validation,Predictive Analytics
Tools and Methodologies: JIRA,Confluence,ServiceNow,Microsoft Visio,Lucidchart,Microsoft Office Suite,Agile
Skills: SQL queries, joins,API Fundamentals
Business Analysis: Requirements Gathering,BRDs,FRDs,User Stories,Use Cases,Gap Analysis,Impact Analysis,Process Mapping,Workflow Diagrams,Stakeholder Management,UAT Coordination
Systems & Support: OSS,BSS Systems,Incident Management,Problem Management,Root Cause Analysis,Production Support,SLA Management
Domain Knowledge: Telecom Domain,SaaS Applications,Service Delivery,Customer Experience
Work Experience
Calix
CA, USA
IT Business Analyst
Mar 2025 – Present
Calix provides cloud and software platforms for broadband and service providers; supported product and engineering teams on OSS/BSS and operations-focused enhancements.
Tech Stack: JIRA, Confluence, OSS, BSS, SQL, Python, Excel, Power BI, Tableau, Agile, UAT
- Gathered and refined business requirements with cross-functional stakeholders and translated them into clear user stories and functional specs in JIRA and Confluence, improving sprint clarity and reducing rework by 20%.
- Facilitated Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups to align product, engineering, and QA, improving sprint delivery predictability.
- Analyzed telecom OSS/BSS business processes to identify gaps and recommend workflow changes, driving a 15% increase in operational efficiency for order and provisioning flows.
- Performed dataset validation and trend analysis using Python and SQL to surface data quality issues and support reporting automation initiatives used by product stakeholders.
- Coordinated UAT with end users, created test scenarios and tracked defects to closure, contributing to smoother product releases with fewer post-release issues.
- Used SQL and advanced Excel (pivot tables, VLOOKUP) to validate data and produce decision-ready analyses that informed prioritization of product enhancements.
Sonata Software
Bangalore, India
Systems / Business Analyst
Nov 2021 – Dec 2023
Sonata Software is an IT services company; delivered systems and business analysis for SaaS-based telecom solutions and client-facing operations.
Tech Stack: BRD, FRD, JIRA, Visio, Lucidchart, Power BI, Tableau, Excel, SQL, Agile, UAT
- Gathered and documented business and functional requirements (BRDs, FRDs, user stories) for SaaS telecom solutions, closing requirement gaps and reducing rework by 30%.
- Conducted gap and impact analyses for system enhancements to clarify downstream effects and help stakeholders prioritize high-impact features.
- Mapped end-to-end processes and produced workflow diagrams using Visio and Lucidchart to identify bottlenecks and reduce onboarding time for new team members.
- Worked with development and QA across multiple Agile sprints to improve requirement traceability and reduce defect leakage by 20%.
- Planned and executed UAT cycles, tracked defects in JIRA and coordinated fixes with dev teams, contributing to a 15% reduction in post-release issues.
- Built reporting dashboards in Excel, Power BI, and Tableau to track KPIs and operational metrics, enabling executives to make data-driven decisions.
Firstsource Solutions
Bangalore, India
IT Support Analyst
Jan 2020 – Oct 2021
Firstsource Solutions delivers customer support and business process services; provided application and production support for telecom client systems and operations.
Tech Stack: ServiceNow, Ticketing Systems, System Monitoring, Root Cause Analysis, SLA Management, Excel
- Managed incident and problem tickets in ServiceNow, ensuring SLA compliance and achieving a 95% resolution rate within defined timelines.
- Provided application and production support for telecom systems, diagnosing issues and conducting root cause analysis to prevent recurring incidents.
- Monitored system performance and proactively identified potential failures, implementing fixes that reduced downtime by 10%.
- Collaborated with technical teams to escalate and resolve critical incidents, improving service delivery and end-user satisfaction.
- Maintained detailed documentation of incidents, resolutions, and workflows to support knowledge sharing and faster triage across teams.
- Prepared SLA and incident trend reports for operations leads to highlight recurring issues and drive prioritization of remediation work.
Projects
Telecom Order Management System Enhancement (OSS/BSS) | 2024 – 2025
Tools Used: OSS, BSS, JIRA, UAT, SQL, Python, Confluence, Agile, Excel
- Collaborated with product owners and operations teams to document user stories and acceptance criteria, improving order processing time by 18%.
- Analyzed existing OSS/BSS workflows to identify gaps in order tracking and provisioning and recommended process changes that reduced manual intervention by 15%.
- Coordinated UAT with business users, tracked defects in JIRA and ensured timely fixes to support a smooth release with minimal post-production issues.
Customer Support Analytics Dashboard (Power BI) | 2022 – 2023
Tools Used: Power BI, SQL, Excel, Tableau
- Built a Power BI dashboard to visualize ticket volumes, resolution times, and SLA compliance, reducing regular reporting effort by 30%.
- Used SQL and Excel to validate support data and identify recurring issues, enabling root-cause tracking that helped lower repeat incidents by 12%.
Education
Avila University
Master of Science in Computer and Information Technology Services Administration and Management • Missouri, USA • Aug 2025
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