PRASHANTH N
P&C Insurance Operations Analyst • Kolar, Karnataka, India • p*****************@gmail.com • +91*******825 • drivetube.ai/•••••
Professional Summary
P&C Insurance Operations Analyst with 4 years of experience in insurance operations, international account onboarding, and process transitions. Experienced in proposal preparation, policy checking, invoice reconciliation, and claims support using AMS360, PolicyCenter, BillingCenter, and ClaimCenter. Proven ability to manage AP/AR workflows, maintain SLAs/TATs, and train teams while ensuring high accuracy and compliance.
Technical Skills
Testing: SLA Adherence,TAT Management,Risk Management,Compliance Auditing
Data and Analytics: Microsoft Excel,Microsoft Word,Adobe Acrobat,Excel Formulas
Tools and Methodologies: AMS360,PolicyCenter,BillingCenter,ClaimCenter
Business Processes: Proposal Generation,Policy Checking,Document Indexing,Invoice Reconciliation,Claims Processing
Reporting & Analysis: Data Validation,Audit & Reconciliation,Operational Reporting
Collaboration & People: Onboarding,Staff Training & Coaching,Cross-functional Collaboration,Stakeholder Communication
Work Experience
ResourcePro
Bangalore, India
Analyst, Service Delivery Unit (Insurance Operations)
July 2022 – Present
BPO insurance operations supporting Property & Casualty (P&C) processes for international clients; responsibilities spanned onboarding, policy and claims processing, billing workflows, and quality control.
Tech Stack: AMS360, PolicyCenter, BillingCenter, ClaimCenter, Microsoft Excel, Microsoft Word, Adobe Acrobat
- Managed onboarding of a major US account and transitioned two China-based accounts to India by mapping processes, aligning SLAs/TATs, and delivering training—achieved seamless transfer of operations without escalations.
- Compiled and analyzed exposure data, current policy terms, and underwriting notes to prepare client-ready insurance proposals using AMS360 and PolicyCenter while ensuring alignment with corporate guidelines.
- Processed and reconciled complex invoices across AP/AR workflows using BillingCenter and Excel, maintained accurate financial allocations within agreed TATs, and supported month-end reconciliation.
- Conducted thorough policy checking in AMS360—audited expiring versus current terms, endorsements, and quotes—and updated customer records and attachments to support renewals and claims activities.
- Performed data validation and auditing across ClaimCenter and PolicyCenter to identify discrepancies, enforce compliance controls, and consistently meet daily production and accuracy targets.
- Coached and trained new hires on systems, SOPs, and quality standards; led knowledge transfer and process improvement initiatives that increased first-time quality and reduced rework.
Education
Bangalore University
Bachelor of Computer Science • Bangalore, India • 2019
Board of Karnataka Education
Pre-University • Karnataka, India • 2016
Gnana Mandira High School
SSLC • Kolar, Karnataka, India • 2014
Certifications
OSDP Certified — OSDP
Achievements
- Spark Award — Q2 2025: Winner for outstanding performance and consistent contributions to business objectives.
- Quality Champion — April 2025: Recognized for exceptional accuracy, strict adherence to guidelines, and commitment to quality-first delivery.
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