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Ravi John

EAP Trainer / IELTS & PTE Instructor • Mavelikara / Pathanamthitta, Kerala, India • 4********@gmail.com • 944****875 • drivetube.ai/•••••

Professional Summary

EAP Trainer with 20+ years of experience delivering IELTS, TOEFL, PTE and IATA instruction, curriculum design, assessment and teacher mentoring. Skilled in lesson planning, mock-testing, student remediation and program coordination to improve student language proficiency and test outcomes.

Technical Skills

Testing: IELTS test preparation,TOEFL preparation,PTE preparation,IATA foundation training,Mock test design,Assessment design and grading
Tools and Methodologies: MS Office,Test paper and exercise preparation,Student registers and attendance systems,Lesson resources development
Skills: English,Hindi,Malayalam
Teaching & Curriculum: Lesson planning,Curriculum development,TESOL methodology,Classroom management,One-to-one tutoring,Remedial instruction
Program Coordination & Administration: Program coordination,Teacher recruitment and orientation,Classroom allocation,Attendance and records management,Study material production and proofreading,Report writing
Communication & Interpersonal: Student counselling,Parent,stakeholder feedback,Verbal presentation,Cross-cultural communication,Customer service

Work Experience

MEDCITY INTERNATIONAL ACADEMY, Mavelikara
Mavelikara, Kerala, India
Sr EAP Trainer
February 2021 – Present
English language academy delivering IELTS, PTE and spoken-English courses; role focused on test-prep instruction, student assessment and classroom operations.
Tech Stack: IELTS, PTE, Lesson planning, Mock testing, Assessment design, MS Office
  • Delivered structured IELTS and PTE courses, including speaking, reading, writing and listening modules; prepared lesson plans and weekly learning objectives for multiple batches.
  • Designed and administered mock tests and practice papers to simulate real exam conditions; analyzed results to identify skill gaps and adjust lesson focus.
  • Conducted extra remedial sessions and one-to-one coaching for weaker students to improve band scores and overall language fluency.
  • Prepared, set and graded internal examinations and exercises; maintained detailed student progress reports and provided regular feedback sessions.
  • Managed classroom operations including attendance registers, student records and basic administration to ensure smooth program delivery.
  • Produced and proofread learning materials and handouts for IELTS and PTE programs to ensure accuracy and alignment with exam formats.
B-GHUD ACADEMY, Mavelikara / Kochi
Mavelikara / Kochi, Kerala, India
Program Co‑ordinator and Senior EAP Instructor
October 2003 – March 2020
Private language training institute providing IELTS, TOEFL and IATA courses; responsibilities spanned instruction, program coordination and materials development.
Tech Stack: IELTS, TOEFL, IATA training, Curriculum development, Teacher training, Report writing
  • Conducted regular classroom instruction for IELTS, TOEFL and IATA cohorts; taught ~25–30 hours per week (100–120 hours/month) focusing on exam strategies and communication skills.
  • Coordinated procurement and delivery of textbooks and course supplies to support uninterrupted program schedules across centres.
  • Managed classroom allocation and schedules; liaised between administrative staff and teaching teams to optimise resource use and timetables.
  • Assisted in hiring, orientation and ongoing training of new teachers and teaching assistants to maintain instructional quality and consistency.
  • Produced, proofread and updated program correspondence and study materials for IELTS and TOEFL; ensured alignment with current exam formats and scoring criteria.
  • Reviewed student applications and admissions for language programs; provided pre-course counselling and placement to ensure correct course fit.
MPHASIS INDIA PVT. LTD
India
Customer Support Executive
8 April 1999 – 14 August 1999
BPO / IT services contact centre role providing customer support and issue resolution under defined SOPs and reporting structures.
Tech Stack: Customer support procedures, SOP compliance, Call reporting, Customer records management, Feedback collection, Telephone support
  • Provided front-line customer support via phone, adhering to company etiquette and SOPs to ensure polite and prompt service.
  • Aimed for one-call resolution by diagnosing issues, consulting knowledge resources and coordinating required backend actions.
  • Maintained detailed customer records and follow-up tags for case tracking; submitted daily, weekly and monthly reports to team leads.
  • Participated in regular training sessions and product updates to maintain accurate and current product knowledge.
  • Monitored call metrics to minimise wait times and call abandonment; handed over shift-specific details to succeeding teams.
  • Collected and communicated customer feedback internally to improve service processes and highlight recurring issues.
NIKE (South Ext-II, New Delhi)
New Delhi, India
Manager (Showroom)
Retail showroom management for an international sporting goods brand; responsibilities included customer service, merchandising and staff supervision.
Tech Stack: Retail merchandising, Inventory coordination, Team leadership, Customer grievance handling, Sales target monitoring, Vendor coordination
  • Managed showroom operations including customer grievance redressal and service delivery to ensure a positive customer experience.
  • Planned and executed merchandising strategies and product placements to meet outlet requirements and sales objectives.
  • Coordinated with warehouse and supply chain for timely distribution and replenishment of showroom inventory.
  • Recruited, trained and scheduled sales personnel to maintain service levels and meet operational demands.
  • Monitored sales targets and conducted periodic reviews to drive performance improvements across the showroom team.
  • Supervised showroom staff, handled escalations and ensured adherence to company policies and visual merchandising standards.
SNOWHITE APPARELS Pvt. Ltd.
Manager (Showroom & Retail)
1 November 1989 – 31 July 1996
Apparel retail and showroom management role overseeing merchandising, inventory, vendor relations and institutional sales within a multi-outlet network.
Tech Stack: Retail operations, Inventory planning, Vendor management, Institutional sales, Staff recruitment, Profitability monitoring
  • Addressed customer complaints and provided client servicing to maintain customer satisfaction across multiple outlets.
  • Planned merchandising and inventory controls in coordination with marketing to meet outlet-specific requirements.
  • Coordinated timely distribution of goods between outlets and central warehouse to support sales operations.
  • Managed supplier payment schedules, vendor development and institutional sales orders including delivery and payment follow-up.
  • Recruited and supervised sales staff; conducted periodic reviews of sales targets and staff performance.
  • Worked with MIS and finance teams to monitor department profitability and ensure accurate sales reporting and mark-ups.

Education

Kakatiya University, Warangal, AP
Master of Arts, Public Administration • Warangal, Andhra Pradesh, India
Trinity College London
Certificate in TESOL • April 1991 – April 1991
IATA (Foundation), Montreal, Canada
IATA Foundation Diploma • Montreal, Canada • May 2013 – May 2013
British Council
IELTS Train the Trainer Certificate

Certifications

Certificate in TESOL — Trinity College London • April 1991
IATA Foundation Diploma — IATA (Montreal, Canada) • May 2013
IELTS Train the Trainer Certificate — British Council

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