Shiva Sai Manikanta Rohith Ayyalasomayajula
Business Analyst | Quality Analyst | SaaS Operations & QA Specialist • Hyderabad, India • a*********@gmail.com • +91*******972 • drivetube.ai/•••••
Professional Summary
Business Analyst with 4+ years of experience in SaaS product QA and U.S. healthcare claims operations. Skilled at translating ambiguous business requirements into BRDs and high-coverage test strategies, executing end-to-end QA (SIT, UAT, regression), and applying Generative AI to accelerate documentation and test design. Proven record reducing defect escapes, improving sprint velocity, and optimizing operational workflows through SOPs, audits, and automation initiatives.
Technical Skills
Databases: SQL,Backend data validation,Data integrity checks
Testing: Manual testing,Regression testing,Smoke testing,SIT coordination,UAT coordination,Test case design
Tools and Methodologies: Jira,Zephyr,Confluence,SSMS,Agile,Sprint ceremonies,Root cause analysis,Process optimization
Business Analysis: Business requirement gathering,BRD and functional specification authoring,Workflow mapping,SOP design,Stakeholder elicitation
AI & Automation: Generative AI for documentation,Microsoft Copilot,Automation ideation and requirements
Documentation & Collaboration: Functional specs,Test matrices,Process documentation,Training materials
Domain Knowledge: SaaS product QA,U.S. healthcare claims operations,Claims quality auditing
Soft Skills: Stakeholder communication,Mentorship and training,Cross-functional coordination,SLA management
Work Experience
Lodestone Solutions Pvt. Ltd.
Hyderabad
Business Analyst & Quality Analyst
May 2024 – Present
Worked on QA and business analysis for SaaS product modules; supported product releases and cross-functional teams with BRDs, test strategy, and release validations.
Tech Stack: Jira, Zephyr, Confluence, SSMS, SQL, Generative AI, Microsoft Copilot, Agile
- Owned end-to-end QA for 3 active SaaS product modules; authored 200+ test cases across functional, regression, SIT, and UAT cycles, contributing to a production defect escape rate below 5%.
- Translated complex requirements from 8+ stakeholders into BRDs and functional specs maintained in Confluence, reducing requirement rework by ~20% per sprint cycle.
- Performed backend data validation using SQL and SSMS across 5+ database tables per release, identifying and preventing client-facing data integrity issues prior to deployment.
- Managed full defect lifecycle in Jira and Zephyr — triaged, prioritized, and closed 150+ defects across 6 sprint cycles, maintaining an average resolution SLA of 3 days.
- Built and maintained feature documentation and process workflows in Confluence as the single source of truth for 3 cross-functional teams; led post-release smoke testing and regression sign-offs that contributed to zero critical production incidents across 4 consecutive releases.
- Leveraged Generative AI and Microsoft Copilot to accelerate BRD authoring and test case drafting, reducing documentation effort by ~25% and introducing reusable templates to speed test design.
Carelon Global Solutions LLP
Hyderabad
Senior Claims Associate
Oct 2022 – Sept 2023
Supported U.S. healthcare claims processing and quality assurance; led SOP design, audits, training, and business-side validation for workflow updates.
Tech Stack: Claims management systems, SOP frameworks, UAT coordination, Quality audit processes, Root cause analysis
- Designed and implemented SOPs for 4 U.S. healthcare claims workflows, reducing onboarding time for new associates by 35%.
- Conducted monthly quality audits across a team of 15 to identify recurring error patterns; implemented targeted coaching that improved team accuracy by 18%.
- Proposed and won an Ideathon automation initiative projected to eliminate 100+ manual operational hours per month across claims processing.
- Coordinated with QA and product teams on 2 major workflow updates, acting as the business-side SPOC for requirement validation and UAT sign-offs.
- Designed and delivered 5+ training programs for onboarding and process enhancement, shortening new-hire ramp-up by 30%.
- Performed escalation management and root cause analysis for complex claim exceptions, documented corrective actions, and reduced recurrence of similar exceptions.
Carelon Global Solutions LLP
Hyderabad
Claims Associate
Nov 2020 – Oct 2022
Executed day-to-day adjudication of U.S. healthcare claims and supported process improvements, escalations, and audits to meet client SLAs and quality targets.
Tech Stack: Claims management systems, Quality audit processes, Escalation management, SLA monitoring
- Processed 100+ complex U.S. healthcare claims daily with 98%+ accuracy and consistent SLA adherence across multiple billing categories.
- Acted as SPOC for escalations and inter-team audits, resolving 95% of cases without supervisor escalation through timely investigation and documentation.
- Participated in 3 cross-functional process improvement initiatives that contributed to a 12% reduction in average handle time.
- Maintained claim documentation and audit trails to support compliance and client reporting, ensuring traceability for quality reviews.
- Mentored new hires and provided on-the-job support during peak volumes, improving team throughput and adherence to SLAs.
- Used internal claim management systems and reporting to track KPIs and support weekly performance reviews for continuous improvement.
Education
Jain (Deemed-to-be University)
MBA – Finance • 2023 – 2025
Mahbub Degree College, Osmania University
Bachelor of Commerce • 2017 – 2020
Certifications
McKinsey Forward Program – Agile Leadership & Digital Problem Solving
Generative AI Foundation – UpGrad & Microsoft
Introduction to SQL – Learntube.ai
Six Sigma White Belt – Process Optimization
Agile Scrum Basis
Achievements
- Ideathon Winner – Automation design for claims operations: Designed an automation initiative projected to save 100+ operational hours/month.
- Impact Award – Recognized for all-round contribution to team performance and quality
- PRATHAMADIKSA – Sanskrit Language Honor by Government of India
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