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TUNGANA RUSHI

ServiceNow Developer • C-23, Pedda veedhi, Pathapatnam, Srikakulam, Andhra Pradesh • r************@gmail.com • +91*******960 • linkedin.com/••••• • drivetube.ai/•••••

Professional Summary

ServiceNow Developer with 0 years of experience in ServiceNow platform administration and application development, web frontend development, and machine learning prototyping. Certified ServiceNow System Administrator and ServiceNow Application Developer with hands-on exposure to Incident, Problem, and Change Management modules, UI Policies, Business Rules, ACL configuration, data imports, and front-end development with HTML, CSS, and JavaScript. Seeking an entry-level ServiceNow Developer role to apply platform skills, JavaScript knowledge, and problem-solving abilities to deliver ITSM automations and business applications.

Technical Skills

Programming Languages: Python,Java,C++,C,JavaScript
Frameworks and Libraries: TensorFlow,Keras,Librosa,Deep Learning
Databases: SQL,MySQL,JDBC,Data Structures
Tools and Methodologies: Git,GitHub,Visual Studio Code,MS Office,Windows,Android
ServiceNow & ITSM: ServiceNow Platform,Incident Management,Problem Management,Change Management,UI Policies,Business Rules,Access Control Lists,Data Imports
Web & Frontend: HTML5,CSS3,CSS Grid,Flexbox,Responsive Design,DOM Manipulation

Work Experience

Smart Bridge Educational Services Pvt. Ltd.
ServiceNow Platform Intern – CSA & CAD Training
May 2025 – August 2025
Training and hands-on work on the ServiceNow platform focused on ITSM modules and application development, including admin tasks and custom app builds.
Tech Stack: ServiceNow, JavaScript, HTML, CSS, MS Office
  • Developed custom ServiceNow application components using UI Policies and Business Rules to enforce form validation and workflow logic within training environments.
  • Configured Incident, Problem, and Change Management modules by adjusting forms, implementing workflows and creating sample SLAs to reflect ITSM processes.
  • Implemented role-based Access Control Lists and user role configurations to secure records and restrict data access as part of platform administration tasks.
  • Performed data imports and record mapping for sample datasets to populate tables and validate application behavior during CAD exercises.
  • Tested and debugged client and server-side scripts, validated application flows and fixed issues identified during QA sessions to improve stability.
  • Authored technical notes and user-facing documentation describing application setup, admin procedures, and runbooks to support handover and training.
Cognifyz Technologies
Web Developer Intern
Feb 2025 – Mar 2025
Short-term front-end development internship focused on building responsive web interfaces and using version control for collaborative development.
Tech Stack: HTML5, CSS3, JavaScript, Git, GitHub, Visual Studio Code
  • Built responsive web pages and UI components using HTML5 and CSS3, applying CSS Grid and Flexbox to ensure consistent layouts across devices.
  • Implemented interactive front-end features and client-side logic with JavaScript to improve user experience and input validation.
  • Used Git and GitHub for source control, managing branches and pull requests to collaborate with peers and maintain code history.
  • Performed cross-browser and device testing, debugged layout and scripting issues to ensure consistent behavior across common browsers.
  • Followed coding standards and created readable, modular front-end code with clear comments to accelerate team review and onboarding.
  • Prepared basic documentation and demo pages for delivered features to simplify handover and showcase functionality to stakeholders.
CAD Training Smart Bridge Educational Services
Information Technology

Projects

Speech Emotion Analysis System Using Deep Learning
Tools Used: Python, TensorFlow, Keras, Librosa, Deep Learning
  • Built a speech emotion recognition pipeline using Mel-spectrogram features and audio preprocessing to prepare training data.
  • Applied transfer learning with EfficientNetB0, ResNet50, and MobileNetV2 architectures and data augmentation to improve robustness.
  • Achieved ~93% classification accuracy and designed the model for integration into real-world applications such as virtual assistants and emotion-aware systems.
Banking Management System
Tools Used: Java, JDBC, MySQL, OOP
  • Designed and implemented a Core Java banking management application supporting account creation, deposits, withdrawals, and balance inquiries.
  • Integrated persistent storage using MySQL and JDBC for secure record management and transaction persistence.
  • Implemented input validation, exception handling, and basic transaction checks to ensure reliable processing and data integrity.
Real-Time Weather Forecasting Application
Tools Used: HTML5, CSS3, JavaScript, Third-party APIs
  • Developed a responsive single-page application that retrieves real-time weather data via a third-party API with geolocation detection.
  • Implemented error handling and optimized API call usage to maintain smooth performance and reduce unnecessary requests.
  • Designed an adaptive UI using CSS Grid and Flexbox for consistent experience across desktop and mobile devices.

Education

Aditya Institute of Technology and Management (AITAM), Tekkali
Bachelor of Technology - Information Technology • Tekkali, Andhra Pradesh • 2026
Mahendra Junior College, Pathapatnam
Intermediate • Pathapatnam, Andhra Pradesh • 2022
Victory High School, Pathapatnam
SSC • Pathapatnam, Andhra Pradesh • 2020

Certifications

ServiceNow System Administrator — ServiceNow
ServiceNow Application Developer — ServiceNow
TCS iON Career Edge – Young Professional Program — TCS iON
Cisco Introduction to Cybersecurity Program — Cisco
NPTEL Introduction to Machine Learning — NPTEL (IIT Kharagpur)

Achievements

  • Cleared GATE 2026 (CSIT) — AIR 15937 — 2026: Qualified GATE 2026 exam in Computer Science and Information Technology.
  • First Prize — Hack the Web (24-hour Web Development Challenge): Led a team to develop an EdTech platform and won first prize in an Unstop-hosted hackathon.
  • Participant — Smart India Hackathon (SIH) 2024 — 2024: Participated in the national-level innovation challenge organized by the Government of India.
  • Participant — Cyber Security Workshop and Django/Web Development workshops: Attended industry workshops to broaden skills in cybersecurity and web development.

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