Saladula Rama Siva Ganesh
Retail Supervisor • Narsipatnam, Andhra Pradesh, India • s***************@gmail.com • +91*******906 • drivetube.ai/•••••
Professional Summary
Retail Supervisor with 4 years 2 months of experience managing cashier operations, POS systems, cash management and customer service at a large supermarket chain. Proven ability to lead and train cashier teams, maintain POS uptime, enforce FIFO and shrinkage-control processes, and ensure accurate cash reconciliation and shift documentation to support store operations and customer satisfaction.
Technical Skills
Retail Operations: Store opening and closing procedures,Shift management,Cash drawer reconciliation,Shift handover reporting
Cash & POS: Point of Sale POS systems,Cash register operation,Cash handling procedures,Cash audits and reconciliation
Inventory & Loss Prevention: FIFO stock rotation,Shrinkage control,Stocktaking support,Loss-prevention procedures
People & Leadership: Team leadership,Staff training and mentoring,Shift briefings,Performance coaching
Customer Service & Sales: Customer complaint resolution,Customer service standards,Selling and up-selling skills,Customer retention
Systems & Compliance: POS troubleshooting,System maintenance checks,Store documentation and compliance,Audit support
Communication & Organization: Verbal communication,Coordination and planning,Time management,Conflict resolution
Work Experience
Avenue Supermarts Limited
Narsipatnam, Andhra Pradesh, India
Cash Officer
08/2021 – 09/2025
Worked at Avenue Supermarts (DMart), a national retail supermarket chain; supported in-store cashier operations, POS maintenance, cash management and customer-facing service.
Tech Stack: POS systems, Cash registers, Shift reconciliation logs, Store documentation, POS troubleshooting
- Managed end-to-end cashier operations across multiple POS terminals; performed pre-shift POS checks, operated cash registers and ensured accurate cash handling throughout shifts.
- Led and trained cashier staff on POS operation, cash reconciliation and customer service standards; conducted shift briefings and coached team members to maintain consistent service quality.
- Maintained POS system uptime through routine system checks and first-line troubleshooting; coordinated with technical support when necessary to minimize transaction downtime.
- Implemented and enforced FIFO and shrinkage-control practices at the checkout and storage areas; supported loss-prevention checks and inventory rotation to reduce stock loss.
- Handled customer queries and complaints at the counter, resolving routine issues promptly and escalating complex cases to supervisors to preserve customer satisfaction.
- Prepared and maintained accurate cash documentation and shift handover reports; assisted with cash audits and compliance activities to identify and reduce discrepancies.
Projects
Store Operations — Cash & Customer Service (Avenue Supermarts Limited)
Tools Used: Cash handling, Customer service, POS operation, Shift coordination
- Delivered consistent customer service at checkout, ensuring accurate billing and professional interaction to support store reputation.
- Applied FIFO and product quality checks to preserve product freshness and meet customer expectations.
- Maintained continuous POS readiness through daily checks and minor troubleshooting to prevent transaction delays.
Achievements
- Star of the Month / Best Employee recognitions: Consistently recognized for outstanding performance and excellent customer service at Avenue Supermarts Limited.
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