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Suhasini Kalattur

Senior Business Analyst • West Hills, CA 91304 • k***************@gmail.com • 818****040 • drivetube.ai/•••••

Professional Summary

Senior Business Analyst with 16+ years of experience delivering enterprise technology solutions across insurance, healthcare, banking, and regulated industries. Expert in requirements elicitation, process mapping, ERP/CRM integrations (SAP, Salesforce, JD Edwards), API analysis, test leadership (SIT, UAT, E2E), and financial/billing systems. Proven track record partnering with finance, operations, product and technical teams to translate complex regulatory and business requirements into executable user stories, functional specifications, and test strategies that improve quality, compliance, and operational efficiency.

Technical Skills

Web Technologies: REST APIs
Databases: SQL
Testing: Test Strategy and Planning,SIT and UAT,End-to-End Testing,API Testing,Regression Testing,Salesforce Marketing Cloud,Litmus,Perfecto
Data and Analytics: Data Flow Mapping,Data Reconciliation,Dashboards and Reports
Tools and Methodologies: JIRA,Confluence,Postman,Zephyr,Charles Proxy,Agile,Scrum,Release Governance,Risk & Capacity Planning
Business Analysis: Requirements Gathering,As-Is,To-Be Process Mapping,User Stories and Acceptance Criteria,BRD,FRD,Requirements Traceability Matrix
Billing & Financial Systems: Invoice, Payments & Collections,Agency Billing & Commissions,Accounts Receivable,Payable,GL,Revenue Recognition,Quote-to-Cash,Order-to-Invoice
CRM and ERP: Salesforce,SAP,JD Edwards
Integration & APIs: SOAP,Middleware Concepts,API Validation and Mapping
Documentation & Delivery: Process Flows,Release Artifacts,UAT Scripts,Test Cases

Work Experience

Medtronic
Northridge, CA
IT Business Analyst
May 2023 – Present
Supported Medtronic's ERP/finance and integrated platforms for medical device and healthcare operations, focusing on billing/financial processes and cross-system integrations.
Tech Stack: SAP, Salesforce, Postman, JIRA, Confluence, SQL, Litmus, Perfecto
  • Led requirements analysis and functional design for SAP ERP financial modules (AR, AP, GL, procurement), translating stakeholder needs into BRDs/FRDs and user stories to support billing and financial workflows.
  • Performed end-to-end data flow mapping and system integration validation between SAP, Salesforce, eCommerce and downstream systems using SQL and Postman to ensure reconciliation and transactional data integrity.
  • Directed SIT and UAT efforts, building test strategies, orchestrating test execution, coordinating defect triage in JIRA, and securing business sign-offs to improve release readiness.
  • Defined and executed API and integration validation plans (REST/SOAP) with Postman and middleware concepts to reduce integration-related defects and ensure consistent message flows across systems.
  • Strengthened release governance and defect management processes, improving deployment stability by formalizing release artifacts, rollback plans, and validation checkpoints.
  • Supported production incidents and escalations by performing impact analysis, root-cause investigation, and cross-functional coordination with Finance and IT to restore critical billing and financial services.
Farmers Insurance
Woodland Hills, CA
Business Analyst / QA Lead
Apr 2020 – Apr 2023
Delivered billing and financial system enhancements and integrations for an insurance carrier, focusing on policy lifecycle, invoicing, collections, and ERP/CRM synchronization.
Tech Stack: Salesforce, SAP, JD Edwards, JIRA, Zephyr, Postman, SQL, Confluence
  • Spearheaded end-to-end requirement lifecycle for insurance billing initiatives, conducting discovery workshops and translating complex policy and billing rules into user stories and acceptance criteria.
  • Performed cross-system impact analysis and data validation across Salesforce, SAP/JD Edwards and downstream billing systems to ensure Quote-to-Cash and Order-to-Invoice workflows aligned with financial rules.
  • Partnered with architects and integration teams to define API integration approaches, documented data mappings, and validated interfaces to reduce reconciliation issues between CRM and ERP.
  • Led UAT and SIT planning and execution including test strategy, test data design, defect management in JIRA/Zephyr, and coordination of business validation and sign-offs.
  • Drove process improvements and gap analyses in billing operations, producing functional specifications and RTMs to improve accuracy of invoicing, collections, and revenue recognition.
  • Mentored QA and BA team members, delivered knowledge transfers, and created reports and dashboards to support stakeholder decision-making and release tracking.
MUFG Union Bank
Glendale, CA
Business Analyst II
Jun 2019 – Apr 2020
Supported banking application development in an Agile/Scrum environment, focusing on customer workflows, data integration and fraud detection controls within financial services.
Tech Stack: Postman, JIRA, Zephyr, SQL, Confluence
  • Gathered and documented business and functional requirements for banking applications, converting them into user stories, acceptance criteria, and test scenarios to support sprint delivery.
  • Collaborated with cross-functional teams during backlog grooming and sprint planning to prioritize features, refine scope, and ensure alignment with compliance and customer needs.
  • Designed and executed end-to-end test cases and smoke tests for customer-facing workflows, validating UI and backend interactions to ensure expected user experiences.
  • Worked with API teams using Postman to validate service responses and data flows between front-end and backend services, ensuring accuracy in transactional processing.
  • Managed test execution and defect tracking using JIRA and Zephyr, maintaining requirements traceability and producing quality metrics for stakeholders.
  • Supported production issue analysis and troubleshooting, collaborating with development and operations teams to restore services and implement corrective actions.
AT&T (DIRECTV NOW)
El Segundo, CA
Senior QA Engineer
Dec 2015 – May 2019
Validated OTT video streaming platforms and client apps (mobile, web, streaming devices) for a major telecommunications and media service.
Tech Stack: Charles Proxy, JIRA, Confluence, iOS, Android, Roku, Fire TV
  • Defined real-world end-to-end OTT video use cases and created performance test simulations to validate streaming reliability across iOS, Android, web, Roku and Fire TV clients.
  • Executed functional, sanity, and regression testing on OTT applications, validating content playback, metadata integrity and user journeys across multiple device types.
  • Captured and analyzed network and application logs using Charles Proxy to diagnose app failures and support root cause investigations across platform and backend services.
  • Coordinated cross-team efforts with development and product stakeholders using JIRA and Confluence to triage defects and prioritize fixes during release cycles.
  • Contributed to Agile ceremonies, refined test plans, and integrated automated test artifacts into sprint workflows to accelerate delivery and improve test coverage.
  • Mentored QA peers on OTT validation best practices and maintained documentation for test strategies and device-specific test cases to standardize QA processes.
UnitedHealthcare
Costa Mesa, CA
QA Engineer
Oct 2011 – Nov 2015
Delivered QA and ETL testing for healthcare insurance applications, ensuring requirements traceability, regulatory compliance and production stability.
Tech Stack: JIRA, SQL, ETL Testing, Confluence
  • Prepared and reviewed test plans, test cases and business scenarios mapped to the Requirements Traceability Matrix to meet UHCC&S standards.
  • Executed manual ETL and functional testing to validate business processes and data transformations for clinical and claims-related workflows.
  • Led defect tracking and reporting using JIRA, produced defect summary reports, and collaborated with development teams to resolve issues pre-release.
  • Performed system, integration, and UAT testing for web-based applications, verifying end-to-end scenarios and acceptance criteria with business stakeholders.
  • Contributed to production and post-release support activities, investigating incidents, performing root cause analysis, and coordinating fixes.
  • Developed onboarding and training plans for new QA team members to ensure consistent test practices and knowledge transfer across the group.
ServiceMaster
Memphis, TN
QA Specialist
Aug 2009 – Oct 2011
Managed QA processes and test artifacts for service and support applications, coordinating cross-functional testing and delivery activities.
Tech Stack: JIRA, Test Case Management, Confluence
  • Developed test plans, detailed test designs, test cases and scripts to validate application functionality and ensure release quality.
  • Managed defect tracking and test case management, communicating test status and risk to management and stakeholders.
  • Coordinated QA processes across teams, defined testing procedures, and enforced process standards to improve test discipline.
  • Investigated and documented software defects, worked with development teams to reproduce issues, and verified fixes in subsequent builds.
  • Handled delivery follow-up, support activities, and change control to ensure stable production handoffs and minimal service disruption.
  • Prepared test status reports and maintained testing documentation to provide transparency into QA progress and coverage.

Certifications

Salesforce Certified Administrator — Salesforce
SAFe® Agile Scrum Master — Scaled Agile
SAFe® Practitioner — Scaled Agile

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