Suman Surabhi
Senior Technical Program Manager • Boston, MA • s***************@gmail.com • +12******948 • drivetube.ai/•••••
Professional Summary
Senior Technical Program Manager with 18 years of experience leading cross-functional delivery across manufacturing, automotive, and enterprise technology environments. Expert in program governance, release coordination, process transformation, risk/RAID management, and stakeholder communication using Jira, Confluence, Microsoft Project, SharePoint Online and Agile/SAFe practices.
Technical Skills
Programming Languages: VBA
Databases: Oracle,SQL
Testing: Test Strategy,HP ALM,Selenium,UFT,Test Automation
Data and Analytics: KPI Dashboards,Data Analytics,Microsoft Excel
Tools and Methodologies: SAFe,Scrum,PI Planning,Agile Release Train,Sprint Planning,Backlog Management,Jira,Confluence,Rally,Monday.com,Microsoft Project,Microsoft 365,SharePoint Online
Program & Delivery: Program Governance,Program Portfolio Management,Release Management,Roadmap Development,Stakeholder Management,Risk and RAID Management
Enterprise Systems: JD Edwards,SAP eCommerce,Concur,ERP Integrations
Engineering & Simulation: Synchro,SimTraffic,AutoCAD,ArcGIS
Work Experience
Hillenbrand
Remote
Senior Program Manager
Feb 2022 – Jul 2026
Supported enterprise program governance and modernization for a diversified industrial manufacturer, coordinating corporate and operating companies on process, tools, and delivery.
Tech Stack: SharePoint Online, Jira, Monday.com, Concur, JD Edwards, Microsoft 365, Microsoft Excel, VBA
- Established centralized program governance and a standardized program hub across operating companies using SharePoint Online and Jira, increasing visibility and consistent execution for enterprise initiatives.
- Led lifecycle controls and compliance standards for a 21,000+ site environment, reducing manual asset-management effort by streamlining processes and documentation.
- Delivered an enterprise expense-management program across 10+ operating companies by coordinating JD Edwards, Concur and integration activities, closing process gaps and enabling consistent financial workflows.
- Directed vendor selection and contract coordination for enterprise technology initiatives through structured demos, scoring, and business/IT reviews, improving vendor fit and decision transparency.
- Optimized JD Edwards workflows via process automation and governance updates using Excel and VBA, accelerating ticket resolution and improving operational responsiveness.
- Drove cross-functional process improvements and standardized reporting with Microsoft 365 Copilot and Excel dashboards to provide leadership with timely KPIs and program status.
Ford Motor Company
Remote
Product Owner
Nov 2021 – Feb 2022
Supported digital commerce delivery for a global automotive manufacturer; translated business needs into executable product requirements for checkout, pricing, and payment experiences.
Tech Stack: SAP eCommerce, Jira, Confluence, Agile Scrum
- Defined product capabilities for pricing, checkout, and payments and translated strategic objectives into prioritized backlogs and roadmaps to align Agile delivery teams.
- Authored user stories, acceptance criteria and data mappings for billing and payment workflows in partnership with architects and technical leads to ensure implementation readiness.
- Managed dependencies and delivery risks across cross-functional teams, coordinating sprint execution in Jira to drive predictable release readiness.
- Facilitated backlog refinement sessions and prioritized features to address business objectives while maintaining alignment with product and engineering stakeholders.
- Coordinated feature handoffs and release readiness activities, enabling timely deployment of customer-facing commerce enhancements.
- Worked with QA and integration teams to validate end-to-end payment flows and reduce rework during sprint cycles.
Toyota Motor North America
Remote
Release Train Engineer
Aug 2021 – Oct 2021
Coordinated PI planning and release governance for Toyota's digital product teams to manage dependencies and cadence across multiple Agile teams.
Tech Stack: SAFe, Rally, Jira, Confluence, PI Planning
- Directed Agile Release Train execution by facilitating PI Planning, System Demos, Scrum of Scrums and Inspect & Adapt events to improve cross-team alignment.
- Governed cross-team dependencies and risks using Rally and Jira, maintaining program visibility and escalation paths for timely resolution.
- Managed program increment activities and release readiness, tracking feature readiness and PI commitments to improve release predictability.
- Standardized RAID management and program dashboards in Confluence, providing executives with concise program health and milestone reporting.
- Monitored delivery metrics and identified bottlenecks to recommend process adjustments that increased team throughput and predictability.
- Coached teams on iteration objectives and backlog flow to optimize feature handoffs and reduce integration issues during increments.
Mercedes-Benz Financial Services
Detroit, Michigan
Scrum Master
Dec 2016 – Aug 2021
Enabled Agile delivery for finance and leasing systems at an automotive financial services firm; focused on program cadence, governance, and cross-functional coordination.
Tech Stack: SAFe, Scrum, Jira, Confluence, Microsoft Project, Rally
- Orchestrated PI planning and backlog prioritization across finance and leasing teams, improving on-time delivery and alignment between product and engineering.
- Instituted program governance through system demos, Inspect & Adapt sessions, and release readiness reviews to raise delivery quality and predictability.
- Built and maintained a program board showing dependencies and release metrics to give stakeholders real-time visibility into program health.
- Managed scope, schedules, and delivery milestones for enterprise systems projects, coordinating resources and vendor contributions to meet deadlines.
- Tracked velocity and delivery metrics, removing impediments and streamlining processes that improved sprint outcomes and reduced rework.
- Enhanced reporting and governance using Jira dashboards and Confluence updates to strengthen stakeholder confidence in delivery timelines.
American Family Insurance
Madison, WI
Test Lead and QA Analyst
Feb 2011 – Dec 2016
Led quality assurance for enterprise insurance platforms, focusing on policy administration, claims and billing systems to improve release quality and reduce defects.
Tech Stack: HP ALM, Jira, Selenium, UFT, SQL, Oracle
- Directed end-to-end QA for policy administration and claims applications, creating test strategies and regression frameworks that reduced production defects.
- Developed test plans, cases and automation scripts using Selenium and UFT to accelerate regression testing and shorten release cycles.
- Applied risk-based testing and root cause analysis to resolve recurring production issues prior to deployment, improving system stability.
- Coordinated system integration testing and UAT with business stakeholders to validate features and ensure compliance with insurance workflows.
- Managed defect lifecycle and prioritized fixes using HP ALM and Jira to ensure high-severity issues were addressed before release.
- Implemented SQL-based test data extraction and reporting to provide clearer defect trends and support release decision-making.
David E Wooster & Associates, Inc.
State College, PA
Data Analyst
May 2008 – Jul 2010
Performed traffic and transportation data analysis for an engineering consultancy to support capacity studies, signal timing and roadway improvement planning.
Tech Stack: Synchro, SimTraffic, Excel, Excel VBA, ArcGIS, AutoCAD
- Analyzed traffic volumes and intersection performance to produce data-driven recommendations for signal timing and roadway improvements.
- Evaluated and validated traffic simulation models using Synchro and SimTraffic to support traffic impact studies and project approvals.
- Automated data processing and reporting with Excel VBA to reduce report preparation time and improve turnaround.
- Collaborated with transportation engineers and project managers to prepare deliverables used in planning and compliance reviews.
- Developed validation and reporting workflows combining GIS and engineering data to improve reporting accuracy for clients.
- Prepared technical summaries and presentations of traffic analysis findings to support client decision-making and stakeholder briefings.
Education
University of Alabama at Birmingham
Master of Science in Civil Engineering • Birmingham, Alabama • Aug 2006 – Dec 2008
Certifications
Project Management Professional (PMP) — PMI
Certified SAFe 4 Product Owner / Product Management (POPM) — Scaled Agile
Agile Coach (ICP-ACC) — ICAgile
Certified Scrum Master (CSM) — Scrum Alliance
ITIL V3 Certification in IT Service Management — AXELOS
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