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SWAMY S R

Senior Executive — Business & E-commerce Operations • Bengaluru, India • s*******@gmail.com • +91*******269 • drivetube.ai/•••••

Professional Summary

Senior Executive — Business & E-commerce Operations with 10+ years of experience supporting PAN-India sales teams, managing SAP S/4HANA-driven order management, marketplace catalog and promotions, MIS reporting, inventory coordination and cross-functional operations across manufacturing, distribution and e-commerce channels.

Technical Skills

Data and Analytics: Excel,Power BI,Power Query,Google Sheets,MIS Reporting
Tools and Methodologies: Amazon Seller Central,Flipkart Seller Hub,Zepto,D2C Websites
ERP and Financial Systems: SAP S,4HANA SD,Tally ERP 9,ERP Systems
Sales and Operations: Order Management,Inventory Management,Catalog Management,Pricing and Promotions,Channel Sales Operations,Credit Control and Collections,Logistics Coordination
Advertising and Promotions: Amazon Sponsored Ads,Flipkart Product Ads,Marketplace Promotions
Productivity and Collaboration: VBA Macros,Outlook,MS Teams

Work Experience

Hella Infra Market Pvt. Ltd
Bengaluru, India
Senior Executive – E-Commerce Sales Coordination / MIS Operations
Oct 2023 – Present
Managed e-commerce cataloguing, pricing, promotions and marketplace advertising across Amazon, Flipkart, Zepto and company D2C channel.
Tech Stack: Amazon Seller Central, Flipkart Seller Hub, Zepto, D2C Website, Amazon Sponsored Ads, Flat files, Excel, Google Sheets, Power BI, MS Teams, Outlook
  • Led end-to-end cataloguing, pricing, promotions and ad campaigns across Amazon, Flipkart, Zepto and the D2C site; drove a 3x spike in orders during major festive events.
  • Managed 400+ SKUs across marketplaces; implemented flat-file bulk uploads and standardized listing templates to accelerate time-to-list and maintain attribute consistency.
  • Monitored ROI for Amazon Sponsored Ads and Flipkart Product Ads; reallocated budgets to top-performing ASINs to improve campaign efficiency and reduce wasted spend.
  • Reduced catalog errors by 85% through regular audits, validation checklists and cross-functional QA with supply chain and warehouse teams.
  • Prepared and presented daily and monthly MIS dashboards covering sales, inventory, returns, RTOs and profitability to inform pricing, assortment and replenishment decisions.
  • Coordinated with marketing, supply chain, finance and warehouse teams to resolve listing, inventory and order exceptions ensuring smooth execution of promotions and on-time delivery.
R R KABEL LIMITED
Bengaluru, India
Sales Support Executive
Jun 2022 – Jun 2023
Supported PAN-India sales operations, order-to-cash processes and commercial reporting for a wiring and cables manufacturing company using SAP S/4HANA SD.
Tech Stack: SAP S, 4HANA SD, Excel, Google Sheets, Tally ERP 9, Outlook
  • Processed sales orders, quotations and invoices in SAP S/4HANA SD ensuring accurate fulfillment for demo, sample, replacement and regular billing orders.
  • Coordinated daily with Regional Managers and ASMs to prioritize dispatches and resolve order exceptions, improving order-to-dispatch coordination.
  • Managed customer onboarding, credit limit checks, approvals and payment follow-ups; maintained outstanding aging reports and customer ledgers to support collections.
  • Prepared detailed MIS and sales reports and shared customer feedback and sales insights with product and sales teams to inform strategy.
  • Reconciled customer ledgers and worked with warehouse, logistics and procurement teams to ensure stock availability and timely deliveries.
  • Maintained compliance and documentation for commercial transactions, improving billing accuracy and reducing manual errors in orders and invoices.
SYSKA LED Lights Pvt. Ltd.
Bengaluru, India
Commercial Executive
Aug 2017 – Jun 2022
Supported channel, project and e-commerce commercial operations for a lighting manufacturer across multiple regions, including sales MIS and HR/admin tasks.
Tech Stack: Field Assist Application, Excel, Power Query, Google Sheets, Tally ERP 9, Outlook
  • Owned commercial operations including order processing, billing, collections and ledger reconciliation for channel and project sales.
  • Generated daily, weekly and monthly primary and secondary sales MIS and performance dashboards for branch sales teams and regional managers.
  • Coordinated logistics, stock returns, credit/debit notes and scheme claims to minimize stock discrepancies and financial disputes.
  • Customized and maintained the Field Assist application to track sales team activities and improve field reporting accuracy.
  • Handled HR and admin operations including onboarding, attendance, payroll inputs, vendor management and office administration to support branch activities.
  • Collaborated with marketing and sales teams to support e-commerce operations and channel promotions, ensuring consistent pricing and scheme implementation.
Plada Infotech Services Pvt Ltd
Bengaluru, India
Operation Executive
Jan 2014 – Aug 2017
Provided POS installation, maintenance and technical support services for banking clients; operated CMS and prepared operational MIS.
Tech Stack: CMS, VX510, VX520, Ingenico AQUA-55, Excel, Outlook
  • Operated and managed CMS to log, assign, track and ensure timely closure of service activities for POS and EDC deployments.
  • Installed, de-installed and maintained POS devices including VX510, VX520, GPRS and Ingenico AQUA-55 for banking clients such as Canara Bank, Citi Bank and HDFC Bank.
  • Provided L1/L2 technical support for desktops, POS machines, printers and peripherals and performed preventive maintenance visits to reduce system downtime.
  • Managed inward and outward dispatch, material handling and documentation maintaining accurate inventory and movement records.
  • Prepared daily, weekly and monthly MIS reports using advanced Excel to deliver operational insights and SLA status to management.
  • Handled independent projects and assignments, meeting deadlines and quality standards while coordinating with field teams and clients.
SMART SERVICES NETWORKS
Bengaluru, India
Customer Services Executive
Mar 2011 – Dec 2013
Managed CRM/CMS ticketing and field service support for POS/EDC devices across multiple banking customers, ensuring SLA adherence and operational reporting.
Tech Stack: CRM, CMS, POS devices, Excel, MS Teams, Outlook
  • Operated CRM/CMS systems to log, assign, track and close service tickets while monitoring SLA adherence and resolution timelines.
  • Provided L1/L2 technical support and software configuration for POS and EDC devices for banks including Canara Bank, HDFC Bank, Citi Bank, City Union Bank and Syndicate Bank.
  • Monitored service engineer ticket status and generated status and performance reports for team leads and management.
  • Conducted preventive maintenance and device installations/de-installations to minimize downtime and improve service quality.
  • Managed movement of service materials, receipts, dispatches and inventory records ensuring compliance with documentation standards.
  • Prepared and maintained daily, weekly and monthly MIS reports using advanced Excel and analyzed operational data for timely submission.
GLOBAL BUSINESS SYSTEMS PVT LTD
Karnataka, India
Project Coordinator
Aug 2009 – Feb 2011
Coordinated the Government of Karnataka KSSLR (land records digitization) project across assigned locations, handling approvals, digitization and reporting.
Tech Stack: Excel, Document scanning equipment, MS Office
  • Coordinated with KSSLR officials, District Deputy Director of Land Records and Tahsildars to obtain approvals and ensure smooth project execution.
  • Supervised survey activities, land records processing and document digitization to meet government standards and compliance requirements.
  • Managed data management, scanning, printing and digitalization activities at project sites to maintain data integrity and completeness.
  • Prepared and shared daily, weekly and monthly MIS reports with head office and government departments for project tracking.
  • Ensured optimal resource utilization and team productivity to meet scheduled project milestones and quality targets.
  • Monitored project progress and completed assigned phases in line with government guidelines and deadlines.

Education

Shri Bahubali College of Engineering, Shravanabelagola
Diploma in Computer Science and Engineering • Hassan, Karnataka • 2009
Govt Independent PU College, Channarayapatna
Pre-University Course • Hassan, Karnataka • 2005
Govt High School, Paduvanahally
SSLC (10th) • Channarayapatna, Hassan, Karnataka • 2004

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