Uday Kiran Suggu
ServiceNow Developer • Hyderabad, India • u*****************@gmail.com • 994****989 • drivetube.ai/•••••
Professional Summary
ServiceNow Developer with 3+ years of experience designing, configuring, and customizing ITSM processes on the Now Platform. Experienced in client-side and server-side scripting (Client Scripts, Business Rules, Script Includes, Glide APIs), Service Catalog development (Catalog Items, Record Producers, Order Guides), Flow Designer automation, Import Sets/Transform Maps for data migration, and REST-based integrations. Proven track record delivering secure, scalable custom applications and platform administration (users/groups/roles, ACLs, SLA configuration) while working in Agile teams. Seeking a ServiceNow Developer / Consultant role focused on service delivery optimization and digital transformation.
Technical Skills
Programming Languages: JavaScript
Data and Analytics: Import Sets,Transform Maps,Field Mapping,Run Scripts,Custom Tables
Tools and Methodologies: Client Scripts,UI Policies,Business Rules,Script Includes,GlideRecord,GlideAggregate,GlideSystem,GlideDateTime,GlideAjax,GlideForm,Postman,Agile
Skills: GlideScript Glide APIs
Service Catalog & Automation: Catalog Items,Record Producers,Order Guides,Variable Sets,Flow Designer
Integrations & APIs: Scripted REST API,REST Message,REST API Explorer,Inbound Integration,Outbound Integration,Authentication
Administration & Security: User,Group,Role Management,Access Control Lists ACLs,SLA Configuration,Reporting & Dashboards
Application Development: ServiceNow Studio,Application Scope,Scoped Applications
ITSM & Service Delivery: Incident Management,Problem Management,Change Management,Assignment Rules,Priority Matrix
Work Experience
Infosys
Hyderabad, India
Systems Engineer [ServiceNow Developer]
January 2023 – Present
Delivered ServiceNow ITSM and custom application solutions at Infosys for clients in mining (Metso Minerals) and energy (Detroit Energy), focusing on platform configuration, catalog automation, integrations, and data migration.
Tech Stack: ServiceNow Platform, Flow Designer, Service Catalog, Scripted REST API, REST Message, Import Sets, Transform Maps, Postman, ServiceNow Studio, GlideRecord, Business Rules, Client Scripts
- Configured and customized Incident, Problem, and Change Management using Business Rules, Client Scripts, UI Policies and Assignment Rules to align OOB processes with client-specific workflows and enforce Response/Resolution SLA conditions.
- Designed and implemented Service Catalog assets (Catalog Items, Record Producers, Order Guides, Variable Sets) and corresponding flows to simplify request submission and standardize approvals and fulfillment.
- Built Flow Designer automations for catalog approvals, dynamic task generation, and SLA triggers; integrated flows with notification and escalation rules to ensure end-to-end request processing.
- Implemented bidirectional integrations using Scripted REST APIs and REST Messages to exchange incidents with a partner ServiceNow instance; developed inbound POST/PATCH endpoints, outbound message consumption, and tested payloads with Postman.
- Executed data migration and quality tasks using Import Sets, Transform Maps and run scripts; validated staging table data, created field mappings, and created custom tables to preserve data integrity during onboarding.
- Managed platform administration and security: created users/groups/roles, configured ACLs, defined SLA schedules, and developed reports/dashboards; used ServiceNow Studio and Application Scope to develop secure scoped applications.
Education
Aditya Degree College, Visakhapatnam
Bachelor of Computer Application • Visakhapatnam, India • 2022
Certifications
ServiceNow Certified System Administrator (CSA) — ServiceNow
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