Uma Maheswar Rao Kondi
Professional Summary
Salesforce Developer with 2 years of experience delivering production support and feature development on Service Cloud and Marketing Cloud platforms. Hands-on with Apex, Lightning Web Components, Salesforce Flow, SOQL/SOSL and CI/CD using Salesforce CLI and Git. Experienced in incident resolution via Jira, data troubleshooting with Workbench and SQL, and collaborating in Agile teams. Salesforce Certified Administrator and Salesforce AI Associate.
Technical Skills
Work Experience
- Delivered production support for Service Cloud and Marketing Cloud for Toyota Financial Services, resolving incidents and service requests via Jira within SLA to maintain customer-facing operations.
- Performed daily health checks, monitored batch jobs and file transfers, and executed DDC operational tasks to ensure overnight integrations and data pipelines remained available; used Workbench and SQL for root-cause data validation.
- Executed troubleshooting and data fixes using SOQL, Salesforce Workbench and Data Loader to validate records and restore transaction consistency during production incidents.
- Developed Apex classes, triggers and comprehensive Apex test classes for Honeywell Sparta Systems to implement business requirements and meet code coverage standards, enabling repeatable deployments.
- Built Lightning Web Components and Record-Triggered Flows to automate user workflows and improve UI responsiveness; configured custom objects, fields, validation rules, profiles and permission sets to enforce business rules.
- Managed deployment validation and release support using Salesforce CLI and Git, coordinated post-deployment checks, and participated in Agile sprint deliveries with senior developers to ship features on schedule.
Projects
- Designed and implemented a Leave Management application using Apex, Lightning Web Components and Salesforce Flow to automate leave submission and approval.
- Configured custom objects, validation rules, profiles, permission sets and approval workflows to model organizational leave policies and enforce access controls.
- Created reports and dashboards to provide managers visibility into pending requests, approval status and leave balances, enhancing decision-making.
Education
Certifications
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