Sindhuja Bellamkondu
Technical Support Engineer • Kadapa, Andhra Pradesh, India • s********************@gmail.com • +91*******828
Professional Summary
Technical Support Engineer with 1.6 years of hands-on experience in desktop support, Windows 10 administration, Active Directory, and basic server and network equipment maintenance. Skilled at troubleshooting hardware/software incidents, performing PST backup/restore for Outlook, applying patches and antivirus updates, and delivering remote support via RDP, TeamViewer and AnyDesk. B.Tech graduate (2023). Fluent in English and Telugu.
Technical Skills
Tools and Methodologies: Remote Desktop RDP,TeamViewer,AnyDesk
Operating Systems: Windows 10
Directory & Identity: Active Directory,User Account Administration,Permissions Management
Networking: TCP,IP,Router Configuration,Switch Configuration,Network Troubleshooting,LAN,WAN fundamentals
Servers & Infrastructure: Server maintenance,Patch management,Antivirus management,Backup & restore
Email & Productivity: MS Outlook,PST backup and restore,Application installation and configuration
Support Processes: Desktop support,Helpdesk support,Ticket documentation
Hardware: PC hardware diagnostics,Peripheral installation
Work Experience
Techmind IT solutions
Kadapa, Andhra Pradesh, India
Technical Support Engineer
22/11/23 – 05/04/25
Tech Stack: Windows 10, Active Directory, TCP, IP, Routers, Switches, MS Outlook, PST backup, restore, Antivirus, Patch management, Remote Desktop, TeamViewer, AnyDesk
- Installed, configured and provided ongoing desktop support for Windows 10 Pro systems and standard business applications, ensuring end-user productivity and stable workstation operations.
- Administered Active Directory tasks including user provisioning/deprovisioning, password resets and group membership changes to enforce access control and streamline onboarding/offboarding.
- Assisted in examination and routine maintenance of network server equipment and Windows servers by applying patches, updating antivirus signatures and monitoring service health to maintain system availability.
- Configured and troubleshot network connectivity and device issues (TCP/IP, routers, switches), diagnosing LAN/WAN problems and coordinating escalations with network teams when required.
- Performed Exchange/Outlook support including PST backup and restore, mailbox/profile configuration and email troubleshooting to resolve mail delivery and data-access incidents.
- Delivered remote support via RDP, TeamViewer and AnyDesk, carried out hardware diagnostics and software installations, and documented support actions to improve ticket resolution consistency.
Education
SRI SWAMY VIVEKANANDA VIDYANEKETHAN
SSC • 2017
SRI CHAITANYA JUNIOR COLLEGE
Intermediate • 2019
DR K.V.SUBBAREDDY INSTITUTE OF TECHNOLOGY
B.Tech • 2023
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