Ashwith
Cloud & Infrastructure Support Engineer • A***********@gmail.com • +12******365 • drivetube.ai/•••••
Professional Summary
Cloud Infrastructure Engineer with 3+ years of experience supporting enterprise data center, network, and cloud operations across AWS and Azure environments. Skilled in rack-and-stack server deployment, fiber optic transceiver maintenance (SFP/QSFP), and structured cabling for 24/7 operational sites. Proficient administering Cisco, Juniper, and Aruba networking gear and resolving DNS/DHCP/VLAN issues that impact connectivity. Experienced operating VMware ESXi hosts and managing VM lifecycles alongside cloud resource provisioning in EC2 and VPC. Strong monitoring and incident response background using CloudWatch, SolarWinds, and PRTG, with runbook automation using PowerShell, Bash, and Python. Regularly manage ticket flows in ServiceNow and Jira and coordinate vendor RMAs to minimize downtime. Committed to producing clear technical documentation and reproducible root-cause analysis to improve service reliability.
Technical Skills
Programming Language: PowerShell,Bash
Backend Technologies: Fiber
Cloud Platforms: Amazon Web Services,EC2,VPC,Microsoft Azure
Version Control & Development Tools: Linux,Windows
Messaging & Monitoring: CloudWatch,SolarWinds
Data Analysis & Visualization: Rack & Stack,Server Deployment,Panel,Cable Management,UPS
Network & Endpoint Security: Incident Response
Networking & Infrastructure: Structured Cabling,Cisco Switches,Juniper Switches,Wireless Access Points,DNS,DHCP,VLAN,SFP,QSFP Modules,Optical Light Checks,PRTG
Project Management & Collaboration: Jira
Enterprise Platforms: ServiceNow
Laboratory & Analytical Systems: Stability Testing
Engineering Leadership & Strategy: 1:1s
Work Experience
Plan B Technologies
Remote
Cloud & Infrastructure Support Engineer
September 2024 – Present
Supported cloud and hybrid infrastructure monitoring and incident response for distributed AWS and Azure-hosted environments.
Tech Stack: CloudWatch, PRTG, ServiceNow, Jira, PowerShell, Bash
- Monitored AWS EC2 and VPC health using CloudWatch and PRTG to identify infrastructure and network anomalies for on-call response.
- Investigated system alerts and log data from CloudWatch and Linux hosts to isolate server and network faults and escalate platform issues.
- Supported deployment teams with cloud resource provisioning and environment validation for Azure and AWS during maintenance windows.
- Conducted root-cause analysis on service disruptions and authored technical incident reports and post-incident runbooks for repeatability.
- Automated routine diagnostics and remediation steps with PowerShell and Bash scripts to reduce manual triage during outages.
- Partnered with engineering and vendor support via ServiceNow and Jira to resolve high-priority tickets and restore service availability.
Avon Technologies
Hyderabad, India
IT Systems Technician
October 2022 – December 2023
Executed on-premises data center and campus network operations, performing hardware deployments and optical link maintenance for corporate facilities.
Tech Stack: Juniper Switches, Aruba Access Points, SFP, SolarWinds, PRTG, UPS
- Installed and configured enterprise Cisco and Juniper switches and Aruba access points across multiple corporate sites to expand network capacity.
- Executed physical data center tasks including rack-and-stack server deployment, patch panel termination, and UPS/PDU power routing during refreshes.
- Replaced and validated SFP/QSFP optical transceivers, performed light-level checks and fiber cleaning to restore link stability on fiber trunks.
- Diagnosed DNS, DHCP, and VLAN misconfigurations on edge switches and applied corrective configuration changes to re-establish connectivity.
- Monitored network performance with SolarWinds and PRTG to detect link degradation and prioritize circuit repairs before user impact occurred.
- Managed hardware inventory and asset records, and coordinated component RMAs with vendors to expedite part replacements and reduce downtime.
Maisa Solutions Private Limited
Hyderabad, India
IT Support Technician
January 2022 – September 2022
Provided Tier-1 and Tier-2 endpoint support and assisted infrastructure engineers with cabling and local network maintenance.
Tech Stack: Windows 10, 11, ServiceNow, Jira, Structured Cabling
- Provided Tier-1 and Tier-2 technical support for Windows endpoints, printers, and core business applications to restore user productivity.
- Built and imaged standardized Windows 10/11 deployments to onboard employees and execute hardware refresh projects.
- Troubleshot endpoint network connectivity and assisted with edge switch link fault isolation to restore office network access.
- Supported senior infrastructure engineers with structured cabling projects, fiber patching, and network closet organization.
- Managed incident queues via ServiceNow and Jira and communicated resolution steps to users to ensure timely ticket closure.
- Documented standard operating procedures and wiring maps for network closets to simplify future maintenance and onboarding.
Projects
Data Center Infrastructure Support
Tools Used: Rack & Stack, Server Deployment, SFP, QSFP Modules, Optical Light Checks
- Supported a high-density server deployment by performing rack-and-stack, power distribution routing, and physical layer fiber patching.
- Conducted optical transceiver testing and light-level verification to ensure stable data transmission with minimal link errors.
- Documented patch panel layouts and cable management plans to accelerate future hardware refreshes and troubleshooting.
Enterprise Network Upgrade
Tools Used: Cisco Switches, Aruba Access Points, VLANs, Post-Deployment Testing
- Assisted in replacing legacy switches and deploying Aruba wireless access points across corporate locations to improve capacity.
- Verified VLAN routing and performed post-deployment connectivity testing during scheduled maintenance windows.
- Updated network diagrams and cutover checklists to reduce rollback risk during migrations.
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