Ayyappa Chittanoori
RPA Developer • Hyderabad, India • a*************@gmail.com • +91*******236 • linkedin.com/••••• • drivetube.ai/•••••
Professional Summary
RPA Developer with 5+ years of experience designing, developing, and supporting enterprise automation solutions using Power Automate Desktop, UiPath, Blue Prism, and Automation Anywhere across SAP, ServiceNow, and enterprise business processes. Proven track record of platform migrations, production operations, exception management, and delivering documentation (PDD, SDD, user guides) to improve process efficiency and SLA adherence.
Technical Skills
Testing: Unit testing
Data and Analytics: SAS
Tools and Methodologies: Power Automate Desktop,UiPath,Blue Prism,Automation Anywhere,Power Automate,Power Apps,Microsoft Co-pilot,Flow design,Debugging,Deployment,Exception handling,Performance optimization
Enterprise Applications & Integration: SAP,ServiceNow,Excel macros, VBA
Process Migration & Re-engineering: UiPath to Power Automate Desktop migration,Automation Anywhere to Power Automate Desktop migration,Blue Prism to UiPath migration,SAP process automation
Monitoring, Support & Operations: Production bot monitoring,Incident management,Root cause analysis,SLA management,Hypercare support
Documentation & Governance: Process Design Documents PDD,Solution Design Documents SDD,User guides,Knowledge transfer KT documentation
Work Experience
Cognizant
Hyderabad, India
Power Automate Desktop Developer - Amadeus Account
Apr 2026 – Present
Supported automation for the Amadeus account, automating SAP-based operational processes and reporting to reduce manual effort across travel/airline-related workflows.
Tech Stack: Power Automate Desktop, UiPath, SAP, Excel macros
- Designed and implemented end-to-end SAP automation using Power Automate Desktop and UiPath to eliminate repetitive data entry, reducing manual effort by 40% across targeted departmental workflows.
- Built a PAD bot to automate SAP login, report execution, secure report download, and Excel macro execution; reduced a multi-hour manual reporting process to minutes and saved 20+ hours/week for business users.
- Performed unit testing and business-rule validation for automation flows, achieving 95%+ defect-free deployments during production releases through structured test cases and peer reviews.
- Implemented standardized exception handling and retry logic in PAD flows, decreasing post-deployment incidents and improving bot uptime for transactional SAP tasks.
- Collaborated with business stakeholders to capture requirements and authored PDDs, SDDs and user guides to ensure maintainability and knowledge transfer for Amadeus process owners.
- Monitored production bots, analyzed failures using logs and application tracing, and applied fixes that improved process accuracy and freed user time for higher-value tasks.
Cognizant
Hyderabad, India
Power Automate Desktop Developer - UPS Account
Oct 2025 – Feb 2026
Worked on the UPS account to migrate and stabilize logistics and shipment-related automations, ensuring business continuity during platform migration to Power Automate Desktop.
Tech Stack: UiPath, Power Automate Desktop
- Led migration of UiPath automations to Power Automate Desktop, preserving business logic while redesigning flows for the PAD runtime to ensure functional parity with minimal business disruption.
- Re-engineered critical flows to introduce reusable components and robust exception handling, reducing recurring failures and improving bot reliability during peak operational hours.
- Coordinated testing, defect triage and deployment across environments; executed structured regression testing to validate migrated bots before production cutover.
- Managed post-production hypercare and monitoring, resolving live incidents promptly to enable a smooth go-live with zero major production-impacting incidents.
- Prepared and maintained PDDs, SDDs and user guides for migrated automations, enabling faster knowledge transfer and reducing repetitive stakeholder queries.
- Worked with client SMEs to refine process steps and implement small business-rule improvements that reduced overall process cycle time.
Cognizant
Hyderabad, India
Power Automate Desktop Developer - Nike Account
Apr 2025 – Aug 2025
Delivered automation migration and optimization for Nike business processes focused on back-office and enterprise workflows to improve maintainability and execution speed.
Tech Stack: Automation Anywhere, Power Automate Desktop, Excel macros
- Migrated Automation Anywhere bots to Power Automate Desktop while preserving business functionality and implementing reusable actions to simplify maintenance.
- Optimized migrated flows for performance and reliability, reducing processing errors and shortening execution times through streamlined selectors and improved retry strategies.
- Performed unit testing, debugging and staged deployments to validate migrated bots against business acceptance criteria before production go-live.
- Introduced standardized exception and logging patterns across PAD flows to simplify troubleshooting and reduce time-to-resolution for support teams.
- Maintained comprehensive PDDs, SDDs and user guides and assisted business users during transition to reduce repeated clarifications and speed adoption.
- Collaborated with onshore stakeholders to capture nuanced business rules and tuned automations to handle edge cases encountered in production.
Cognizant
Hyderabad, India
RPA Support Engineer - Prudential Insurance (USA) Account
Dec 2021 – Jan 2025
Provided L1/L2 production support for Prudential Insurance account, stabilizing and operating RPA bots across UiPath and Blue Prism supporting insurance operations.
Tech Stack: UiPath, Blue Prism, ServiceNow
- Stabilized and supported 75+ production RPA bots across UiPath and Blue Prism, ensuring reliable execution for business-critical insurance processes.
- Investigated and resolved bot exceptions, credential failures, and application errors; implemented fixes and workarounds that reduced repeat production downtime by 25%.
- Delivered L1/L2 support with 95%+ SLA adherence through rapid incident triage, root cause analysis and corrective action tracking.
- Logged 150+ incidents and corresponding root causes and resolutions in ServiceNow to strengthen the knowledge base and speed future incident resolution.
- Proactively communicated incident status, RCA and resolution plans to 10+ client stakeholders, improving transparency and stakeholder confidence in operations.
- Executed routine bot health checks, applied configuration changes and coordinated deployments with release teams to maintain production stability.
Education
KGRITM, Osmania University
Master of Pharmacology • Hyderabad, India
Certifications
UiPath RPA Support Certification — UiPath
Microsoft Power Automate Desktop (Udemy courses) — Udemy
Power Automate Desktop - Basic & Advanced — Anders Jensens
Achievements
- Reduced manual data entry by 40% across SAP workflows: Built automations for the Amadeus account that cut manual effort and improved process accuracy.
- Automated SAP report generation and Excel macro processing: Implemented PAD bots to eliminate manual reporting steps and significantly reduce turnaround time.
- Improved bot reliability and reduced recurring failures by 30% for UPS account: Re-engineered migrated flows and introduced robust exception handling patterns.
- Saved 20+ hours weekly through SAP automation: Delivered time savings for business users by automating repetitive report and data tasks.
- Achieved 95%+ defect-free production deployments: Ensured high-quality releases through systematic unit testing and validation practices.
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