Bharat Akhil Palisetti
Network Operations Engineer • Phoenix, AZ • b*******************@gmail.com • +13******617 • drivetube.ai/•••••
Professional Summary
Network Operations Engineer with 6+ years of experience supporting enterprise network and systems operations across government, large-scale services, and financial environments. Skilled in monitoring and triage, Azure hybrid infrastructure, Active Directory/Entra ID, Cisco networking, SQL Server availability, incident response, disaster recovery planning, and system hardening to maintain high availability and meet SLAs.
Technical Skills
Databases: SQL Server availability,Backup and disaster recovery
Cloud and DevOps: Microsoft Azure,Virtual Networks,Hybrid environments
Systems Administration: Windows Server,System configuration,OS installation,Patch management
Desktop & End-User Support: Desktop support,Imaging,Peripheral devices,Workstation setup,User support
Networking: LAN,WAN,TCP,IP,Cisco routers & switches,VLANs,Routing protocols,SD-WAN
Identity & Access Management: Active Directory,Microsoft Entra ID Azure AD,Single sign-on SSO,Multi-factor authentication MFA
Network Services: DNS,DHCP,Group Policy
Security & Compliance: Network security,Firewall management,Access control,System hardening,Security policy compliance
Monitoring & ITSM: Network monitoring and alerting,Incident response,Runbooks and SOPs,Ticketing systems
Work Experience
CORE TRACKER INC
Network Operations Engineer
February 2025 – Present
Monitored enterprise network, cloud, database, and authentication services supporting hybrid production environments and operational SLAs.
Tech Stack: Microsoft Azure, Active Directory, Entra ID, SQL Server, DNS, VPN, Network monitoring and alerting tools, Ticketing systems
- Monitored enterprise network infrastructure, Azure cloud resources, SQL Server, and authentication services using monitoring and alerting tools to detect incidents and maintain SLA-driven availability.
- Performed first-level triage for system, network, server, and application alerts; prioritized and routed incidents to Network, Cloud, Security, and Database teams according to SLA.
- Investigated and remediated authentication and access issues across Active Directory and Microsoft Entra ID (Azure AD), including SSO and MFA failures, restoring user access and reducing incident escalations.
- Supported SQL Server availability by monitoring performance, verifying backups and replication health, and escalating database incidents to DBAs with documented diagnostics.
- Troubleshot connectivity, routing, DNS, VPN, and application performance across hybrid on-prem/Azure networks, applying configuration fixes and coordinating with vendors when needed.
- Executed and improved operational runbooks and incident documentation in the ticketing system; captured RCA and preventive actions to reduce repeat incidents.
ALLY FINANCIAL
Network Infrastructure Engineer
June 2024 – January 2025
Designed and maintained LAN/WAN and hybrid network components for a large financial services environment, ensuring secure, segmented, and highly available connectivity.
Tech Stack: Cisco routers & switches, SD-WAN, VLANs, Routing protocols, Firewalls, Microsoft Azure Virtual Networks, Network monitoring tools
- Designed, configured, and maintained LAN/WAN network infrastructure including routers, switches, and wireless components to meet enterprise performance and availability targets.
- Implemented VLANs, network segmentation, and routing configurations to improve traffic segregation and security posture across business units.
- Managed Cisco routers and switches including firmware upgrades, configuration backups, and high-availability configurations to minimize planned and unplanned downtime.
- Supported SD-WAN deployment and integration with Azure virtual networks to enable resilient hybrid connectivity and improved routing for branch locations.
- Implemented network security controls such as firewall access rules and access control measures; collaborated with security teams to apply system hardening and compliance requirements.
- Monitored network traffic and performance using monitoring tools; led incident response and root cause analysis for outages and coordinated with ISPs and vendors for escalations.
CONDUENT INC
Network Support Analyst
January 2019 – July 2022
Provided network and systems support for large-scale enterprise operations, focusing on disaster recovery, availability, monitoring, and incident management.
Tech Stack: Windows Server, Active Directory, Backup and disaster recovery tools, Network monitoring tools, Ticketing systems, System hardening processes
- Developed and implemented disaster recovery and business continuity plans for enterprise systems; coordinated backup, restore, and failover testing to validate recovery objectives.
- Performed regular backup and restore operations and executed failover tests to ensure system resilience and documented recovery procedures and runbooks.
- Monitored IT systems and infrastructure for performance, availability, and security; triaged incidents through the ticketing system and escalated per procedures.
- Led incident response and root cause analysis for system failures and outages; documented RCA findings and implemented corrective actions to reduce recurrence.
- Implemented system hardening and security policy controls across Windows Server and endpoint systems to improve compliance and reduce vulnerabilities.
- Evaluated and integrated new technologies and processes to increase system reliability and supported emergency response operations to ensure IT availability during critical events.
Bachelor Technology
Education
Cleveland State University
Master of Information Systems • Cleveland, OH • August 2022 – May 2024
Vignan Institute of Information Technology
Bachelor of Technology in Electronics & Communication Engineering • Andhra Pradesh, India • September 2014 – May 2018
Certifications
Azure Data Fundamentals — Microsoft • January 2024
Information Security Awareness • April 2022
Information Security Privacy and HIPPA • February 2020
Achievements
- Information Security Summit — Leaderboard Recognition — October 2023: Represented Cleveland State University at a week-long information security summit; achieved leaderboard recognition for performance in security architecture and awareness exercises.
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