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Hemanth Varma Rudraraju

IT Support Specialist • East London, E12, United Kingdom • h***********@hotmail.com • +44*******440 • drivetube.ai/•••••

Professional Summary

IT Support Specialist with 2+ years of experience delivering enterprise-level end-user and desktop support. Skilled in Active Directory, Microsoft 365, SCCM, Intune, Azure AD and ServiceNow; proven ability to resolve complex hardware, software and network incidents, meet SLA targets, and improve user productivity across corporate environments.

Technical Skills

Cloud Platforms: Desktops and laptops,Printers and AV equipment,Device provisioning and patching,Azure Active Directory
Version Control & Development Tools: Linux,Windows Server,Windows
Security Tools & Platforms: Access control
Infrastructure Security: Encryption
Identity & Endpoint Management: Active Directory,Group Policy,Microsoft Intune,SCCM
Network & Endpoint Security: VPN,Microsoft Defender,Antivirus
Networking & Infrastructure: DNS,DHCP,VLAN,IPv4,IPv6,LAN,WAN,Wireless networking
Project Management & Collaboration: Jira,Microsoft Teams,Zoom,Webex,OneDrive,Hardware troubleshooting,Software troubleshooting,ITSM processes,Microsoft 365,Exchange,PXE
Enterprise Platforms: ServiceNow
Communication Protocols: USB
HRIS & HCM Platforms: Remote
Engineering Leadership & Strategy: 1:1s

Work Experience

Rolls Royce Motor Cars Ltd (via NSC Global Ltd)
UK
IT Support Engineer
Oct 2025 – May 2026
Provided desktop and infrastructure support for Rolls‑Royce Motor Cars' corporate IT environment via NSC Global managed services, supporting enterprise applications and corporate users.
Tech Stack: ServiceNow, SCCM Microsoft Endpoint Configuration Manager, Intune, Azure Active Directory, Microsoft 365, OneDrive, VPN, Microsoft Defender
  • Resolved advanced hardware, software and VPN connectivity issues escalated from support teams, restoring user access and reducing downtime while operating within ServiceNow-driven SLAs.
  • Administered Azure Active Directory for user and device lifecycle tasks including onboarding, offboarding and access permissions using Azure AD and Group Policy.
  • Managed endpoint deployment, patching and configuration using SCCM and Intune, ensuring desktops and laptops remained up-to-date and compliant with corporate baselines.
  • Troubleshot OneDrive and Microsoft 365 sync, sharing and access issues for corporate users, collaborating with Microsoft support and improving file availability for business teams.
  • Configured and supported secure remote access solutions and VPN clients for remote workers, maintaining secure connectivity for distributed corporate staff.
  • Monitored incident trends in ServiceNow, contributed to root-cause analysis and recommended process improvements; mentored junior staff to improve first-contact resolution rates.
NINE-A IT Solutions
UK
IT Support Technician
Jan 2024 – Oct 2025
Delivered 1st and 2nd line support to a multi-department client base, managing user accounts, endpoints and network services for business users across the organisation.
Tech Stack: PXE, USB imaging, SCCM Microsoft Endpoint Configuration Manager, Intune, Azure Active Directory, ServiceNow, Jira, DNS, DHCP, VLAN, VPN, Microsoft Teams, OneDrive, Microsoft Defender, Windows, Linux
  • Provided 1st/2nd line support to 250+ users across multiple departments, troubleshooting Windows and Linux OS issues and resolving application faults within SLA targets.
  • Managed Active Directory accounts, group memberships and permission changes for onboarding/offboarding processes, maintaining identity hygiene and access controls.
  • Performed device provisioning and imaging using PXE and USB workflows; assisted SCCM-based deployments and ongoing endpoint patching.
  • Configured and maintained network services including DNS, DHCP, VLANs and VPN connectivity, supporting LAN/WAN and wireless troubleshooting for business continuity.
  • Administered Microsoft Intune for mobile device management and supported Microsoft 365 applications (Teams, Outlook, OneDrive) including OneDrive sync and access issue resolution.
  • Logged, triaged and tracked incidents in ServiceNow and Jira; produced and updated technical documentation and knowledge base articles to improve team response consistency.

Education

London Metropolitan University
MSc Computer Networking & Cyber Security • London, UK
London Metropolitan University
BSc (Hons) Computer Networking & Cyber Security • London, UK
Just IT
IT Smart Technician • UK
Newham College
Level 3 Diploma in ICT Systems and Principles • London, UK

Certifications

CompTIA A+ — CompTIA
CompTIA Network+ — CompTIA
Azure AZ-900 — Microsoft
IT Smart Technician — Just IT
Microsoft Technology Associate (MTA): Networking Fundamentals — Microsoft
NetAcad CCNA: Introduction to Networking — Cisco Networking Academy

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