Hemanth Venkata Sai Akula
Application Support Engineer • Hyderabad, INDIA • h******************@gmail.com • +91*******841 • drivetube.ai/•••••
Professional Summary
Application Support Engineer with 3 years 10 months of experience supporting banking and payments platforms. Strong hands-on experience in Linux administration, database-level encryption and reconciliation workflows using PostgreSQL and MySQL, and secure file exchange (PGP, SFTP, SSL/TLS). Experienced in L1 production support, UAT/Production Java deployments, certificate management, IP whitelisting, and backup/restore processes for reconciliation data. Proven ability to analyze logs and system behavior to diagnose performance incidents and coordinate fixes with development and infrastructure teams. Skilled in automating routine tasks with Python, preparing regulatory and GST reports using Excel, and managing partner integrations in high-compliance payment environments. Seeking to continue application support work in payments or financial services.
Technical Skills
Programming Language: Java,Python
Databases: MySQL
Cloud Platforms: Production deployments,Jar deployment
Version Control & Development Tools: Linux,Ubuntu
Testing & QA: User Acceptance Testing
Data Analysis & Visualization: Microsoft Excel
Security Tools & Platforms: PGP,SSL,SFTP,IP whitelisting,Log analysis,System monitoring
Work Experience
National Payments Corporation of India (NPCI)
Hyderabad, INDIA
Application Support Engineer
05/2024 – Present
Supported payment reconciliation and partner file exchange workflows at a national payments organisation; handled L1 production support, secure file transfers, and certificate management.
Tech Stack: Linux, Ubuntu, PGP, SSL, SFTP, IP whitelisting, Excel
- Delivered L1 application support for reconciliation and partner-file workflows, triaging incidents by priority and working to meet SLA response expectations.
- Scheduled and executed weekly service restarts and housekeeping tasks on Linux/Ubuntu servers to prevent disk-space-related outages and maintain application stability.
- Diagnosed performance issues by analyzing application and system logs, and coordinated fixes with development and infrastructure teams to restore normal operations.
- Configured PGP keys at the database level and provisioned PGP tooling for banking partners to securely encrypt and decrypt reconciliation data files.
- Orchestrated backup restorations of reconciliation files upon bank requests, ensuring approvals, validating integrity, and securely delivering restored data via SFTP.
- Managed IP whitelisting and provisioned SFTP user accounts for banking partners to secure access to reconciliation files according to approval workflows.
- Validated and installed SSL and signer certificates provided by banking partners, verifying certificate details and enabling secure portal access for partner users.
- Developed Python scripts to automate PGP file processing tasks and scheduled secure transfers, and compiled monthly GST reports in Excel for operations.
Olive Crypto Systems Private limited
Hyderabad, INDIA
Application Support Engineer L1
10/2022 – 03/2024
Provided L1 production support for a crypto/payments application, focusing on deployments, monitoring, reporting, and partner-facing operational support.
Tech Stack: Java, MySQL, UAT, Log analysis
- Delivered L1 production support by triaging incidents, documenting root causes, and escalating complex issues to development as needed to maintain service availability.
- Investigated and resolved performance and availability issues through log analysis and system monitoring, and recommended infra or code changes to development teams.
- Deployed Java .jar packages to UAT and production environments, executed smoke tests and rollback procedures to validate release stability.
- Generated daily bank usage and operational reports by querying MySQL production schemas and sharing actionable insights with bank stakeholders using Excel.
- Conducted root cause analyses for recurring incidents and prepared RCA documents to drive corrective actions with the engineering teams.
- Implemented health checks and alert monitoring on production instances to improve incident detection and reduce mean time to acknowledge for critical alerts.
Education
Institute of Aeronautical Engineering, Hyderabad
B.Tech/B.E. - Computer Science Engineering • Hyderabad, INDIA • 2020
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