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Karthik Kanduri

Senior Cloud Operations & Site Reliability Engineer • Galion, Ohio • k****************@gmail.com • 330****301 • drivetube.ai/•••••

Professional Summary

Senior Cloud Operations & Site Reliability Engineer with 5+ years of experience supporting enterprise infrastructure, cloud platforms, observability solutions, and production environments. Skilled in automating operational workflows, implementing observability at scale, managing AD/Entra identity services, and improving availability and incident response across Azure and VMware environments.

Technical Skills

Programming Languages: PowerShell,Python,Perl
Databases: MySQL
Cloud and DevOps: Microsoft Azure,VMware vSphere,VMware Aria Operations,Linux,ITIL,Incident Management,Change Management,Root Cause Analysis
Tools and Methodologies: Git,GitHub
Observability & Monitoring: Dynatrace,Datadog,Splunk,SolarWinds
Identity & Collaboration: Active Directory,Microsoft Entra ID,Group Policy,Microsoft 365,Exchange Online
Networking & Security: Fortinet Firewalls,VPN,VLANs,DNS,DHCP,Microsoft Defender,TCP,IP
Operating Systems: Windows Server

Work Experience

The Ohio State University Wexner Medical Center
Columbus, Ohio
IT Operations Senior Engineer/Observability Engineer
May 2025 – Present
Healthcare IT environment supporting clinical and administrative systems; responsible for infrastructure monitoring, identity services, endpoint security, and Microsoft 365 operations.
Tech Stack: Dynatrace, VMware Aria Operations, SolarWinds, Active Directory, Microsoft Entra ID, Windows Server, Microsoft 365, Exchange Online, Microsoft Defender, Azure, PowerShell
  • Implemented and maintained observability pipelines with Dynatrace, VMware Aria Operations, and SolarWinds to monitor VMs, applications, and network devices, enabling proactive detection of performance regressions and reducing service interruptions.
  • Performed capacity analysis and health monitoring across VMware and Azure workloads; recommended resource rebalancing and scaling actions to stabilize performance during peak clinical operations.
  • Administered Active Directory and Microsoft Entra ID for user provisioning, RBAC, and Group Policy; improved onboarding and authentication workflows to reduce account-related incidents.
  • Managed Windows Server infrastructure including DNS, DHCP, and Print Services; applied security hardening and patch cycles to maintain enterprise availability for clinical systems.
  • Operated Microsoft 365 and Exchange Online services including mailbox administration, hybrid routing, and licensing management to ensure email continuity for clinical and administrative staff.
  • Investigated endpoint security alerts via Microsoft Defender and led remediation and root cause activities to address vulnerabilities and support HIPAA-relevant compliance efforts.
Schilling Inc
Galion, Ohio
Senior Infrastructure Engineer
Feb 2024 – Mar 2025
Manufacturing/industrial environment responsible for hybrid cloud and on-prem infrastructure reliability, network security, and backup/DR to support production operations.
Tech Stack: Azure, VMware vSphere, Windows Server, Active Directory, Microsoft Entra ID, Fortinet Firewalls, PowerShell, VPN, VLANs
  • Managed hybrid infrastructure across Azure and on-prem VMware environments; executed server provisioning, OS patching, and upgrades to maintain continuous production availability.
  • Designed and maintained backup and disaster recovery processes for virtual machines and business-critical applications to ensure recoverability of manufacturing systems.
  • Administered identity and access management using Active Directory and Microsoft Entra ID; enforced Group Policy and access controls to protect OT and IT assets.
  • Engineered network security using Fortinet firewalls, VPNs and VLAN segmentation, implementing routing and access controls to strengthen perimeter defenses and improve throughput.
  • Automated routine administrative and provisioning tasks with PowerShell scripts to reduce manual effort and standardize server configurations across environments.
  • Collaborated on Azure migration and infrastructure modernization initiatives, validating security controls, performance baselines, and operational runbooks for cutover.
Enthusiast Auto Holdings
Wadsworth, Ohio
Software Developer (Contract)
Oct 2024 – Dec 2024
Automotive e-commerce platform project to improve customer inquiry handling and routing for high-traffic web properties.
Tech Stack: Python, MySQL, Git, Email routing
  • Designed and delivered an end-to-end customer inquiry management system to standardize capture and handling of inbound requests for a high-traffic automotive e-commerce site.
  • Implemented dynamic Contact Us forms with input validation and sanitization to reduce malformed submissions and mitigate injection risks.
  • Built automated email routing workflows to categorize and forward inquiries to the appropriate internal teams, reducing manual triage overhead for customer service.
  • Integrated form persistence with MySQL to enable structured tracking, searching, and follow-up of customer requests and history.
  • Authored unit-level validation and error handling scripts and used Git for source control to maintain traceability and accelerate iterations.
  • Documented solution design and operational steps for handoff to internal teams and provided short-term support during production onboarding.
Kent State University
Kent, Ohio
IT Technician (Part Time)
Feb 2023 – Dec 2023
Higher education IT role supporting campus computer labs, desktop environments, imaging, and end-user technical support.
Tech Stack: Windows, Imaging and deployment tools, Active Directory, Office applications, Campus network
  • Performed large-scale OS imaging and automated software deployments across university computer labs using standardized images to ensure consistent configurations.
  • Provided Tier 1 and Tier 2 support for hardware, software and network issues for students and faculty to maintain classroom and lab availability.
  • Installed, configured, and maintained desktop systems, peripherals and campus applications ensuring compliance with institutional IT policies.
  • Assisted users with account access, password resets and application troubleshooting, coordinating with AD administrators for escalations.
  • Created and updated troubleshooting guides and SOPs to accelerate resolution and streamline onboarding of student workers.
  • Coordinated with network and system administrators to escalate and resolve complex incidents, verifying lab connectivity and service restoration.
Apple Inc (via RMSI Pvt Limited)
Hyderabad, India
Site Reliability Engineer
Aug 2020 – July 2022
Supported production systems for a consumer technology company; focused on monitoring, automation and incident response for large-scale services.
Tech Stack: Splunk, Datadog, Dynatrace, Python, Linux, Git
  • Monitored production services with Splunk, Datadog, and Dynatrace to detect anomalies in logs and metrics, triaging alerts and reducing noise through tuned alerting.
  • Developed Python automation scripts for log parsing, health checks and routine operational tasks to accelerate incident investigation and reduce manual workloads.
  • Participated in incident response, on-call rotations and change management activities including post-incident RCA to improve service reliability.
  • Collaborated with engineering teams to instrument applications and optimize telemetry, improving observability and speed of root-cause identification.
  • Analyzed performance and availability trends and recommended configuration and capacity adjustments to support service-level objectives.
  • Maintained and evolved runbooks and operational playbooks, and assisted with deployments following established change controls and release processes.

Projects

Phishing Site Prediction (Machine Learning)
Tools Used: Python, Scikit-learn, Pandas, NumPy, Feature engineering
  • Developed a supervised machine learning model to detect phishing websites using feature engineering and classification techniques.
  • Built an end-to-end pipeline for data preprocessing, feature extraction, model training and evaluation using Python, Scikit-learn, Pandas and NumPy.
Image Captioning System
Tools Used: TensorFlow, Keras, CNN, LSTM, Python
  • Implemented an image captioning system using CNN for feature extraction and LSTM for sequence generation to produce descriptive captions.
  • Handled data preprocessing, model training and inference using TensorFlow and Keras and optimized model performance on benchmark datasets.

Education

Kent State University
Master of Science in Computer Science • Kent, Ohio • Aug 2022 – Dec 2023
Coursework: Advanced Computer Communication Networks, Advanced Database System Design, Advanced Topics in Algorithms, Data Security and Privacy, Design and Analysis of Algorithms, Human-Robot Interaction, Information Security, Scientific Visualization

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