Karthik Kanduri
Professional Summary
Senior Cloud Operations & Site Reliability Engineer with 5+ years of experience supporting enterprise infrastructure, cloud platforms, observability solutions, and production environments. Skilled in automating operational workflows, implementing observability at scale, managing AD/Entra identity services, and improving availability and incident response across Azure and VMware environments.
Technical Skills
Work Experience
- Implemented and maintained observability pipelines with Dynatrace, VMware Aria Operations, and SolarWinds to monitor VMs, applications, and network devices, enabling proactive detection of performance regressions and reducing service interruptions.
- Performed capacity analysis and health monitoring across VMware and Azure workloads; recommended resource rebalancing and scaling actions to stabilize performance during peak clinical operations.
- Administered Active Directory and Microsoft Entra ID for user provisioning, RBAC, and Group Policy; improved onboarding and authentication workflows to reduce account-related incidents.
- Managed Windows Server infrastructure including DNS, DHCP, and Print Services; applied security hardening and patch cycles to maintain enterprise availability for clinical systems.
- Operated Microsoft 365 and Exchange Online services including mailbox administration, hybrid routing, and licensing management to ensure email continuity for clinical and administrative staff.
- Investigated endpoint security alerts via Microsoft Defender and led remediation and root cause activities to address vulnerabilities and support HIPAA-relevant compliance efforts.
- Managed hybrid infrastructure across Azure and on-prem VMware environments; executed server provisioning, OS patching, and upgrades to maintain continuous production availability.
- Designed and maintained backup and disaster recovery processes for virtual machines and business-critical applications to ensure recoverability of manufacturing systems.
- Administered identity and access management using Active Directory and Microsoft Entra ID; enforced Group Policy and access controls to protect OT and IT assets.
- Engineered network security using Fortinet firewalls, VPNs and VLAN segmentation, implementing routing and access controls to strengthen perimeter defenses and improve throughput.
- Automated routine administrative and provisioning tasks with PowerShell scripts to reduce manual effort and standardize server configurations across environments.
- Collaborated on Azure migration and infrastructure modernization initiatives, validating security controls, performance baselines, and operational runbooks for cutover.
- Designed and delivered an end-to-end customer inquiry management system to standardize capture and handling of inbound requests for a high-traffic automotive e-commerce site.
- Implemented dynamic Contact Us forms with input validation and sanitization to reduce malformed submissions and mitigate injection risks.
- Built automated email routing workflows to categorize and forward inquiries to the appropriate internal teams, reducing manual triage overhead for customer service.
- Integrated form persistence with MySQL to enable structured tracking, searching, and follow-up of customer requests and history.
- Authored unit-level validation and error handling scripts and used Git for source control to maintain traceability and accelerate iterations.
- Documented solution design and operational steps for handoff to internal teams and provided short-term support during production onboarding.
- Performed large-scale OS imaging and automated software deployments across university computer labs using standardized images to ensure consistent configurations.
- Provided Tier 1 and Tier 2 support for hardware, software and network issues for students and faculty to maintain classroom and lab availability.
- Installed, configured, and maintained desktop systems, peripherals and campus applications ensuring compliance with institutional IT policies.
- Assisted users with account access, password resets and application troubleshooting, coordinating with AD administrators for escalations.
- Created and updated troubleshooting guides and SOPs to accelerate resolution and streamline onboarding of student workers.
- Coordinated with network and system administrators to escalate and resolve complex incidents, verifying lab connectivity and service restoration.
- Monitored production services with Splunk, Datadog, and Dynatrace to detect anomalies in logs and metrics, triaging alerts and reducing noise through tuned alerting.
- Developed Python automation scripts for log parsing, health checks and routine operational tasks to accelerate incident investigation and reduce manual workloads.
- Participated in incident response, on-call rotations and change management activities including post-incident RCA to improve service reliability.
- Collaborated with engineering teams to instrument applications and optimize telemetry, improving observability and speed of root-cause identification.
- Analyzed performance and availability trends and recommended configuration and capacity adjustments to support service-level objectives.
- Maintained and evolved runbooks and operational playbooks, and assisted with deployments following established change controls and release processes.
Projects
- Developed a supervised machine learning model to detect phishing websites using feature engineering and classification techniques.
- Built an end-to-end pipeline for data preprocessing, feature extraction, model training and evaluation using Python, Scikit-learn, Pandas and NumPy.
- Implemented an image captioning system using CNN for feature extraction and LSTM for sequence generation to produce descriptive captions.
- Handled data preprocessing, model training and inference using TensorFlow and Keras and optimized model performance on benchmark datasets.
Education
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