Mani Swamy Naik Sabhavath
Senior Application Support Engineer • Hyderabad, Telangana, India • s*************@gmail.com • 939****354 • linkedin.com/•••••
Professional Summary
Application Support professional with ~8 years of experience in enterprise application troubleshooting, incident management, performance monitoring and stakeholder communication. Transitioning into Data Analysis with hands-on experience using SQL, Excel, Power BI and Python to extract insights, automate repetitive tasks and build operational dashboards. Proven track record supporting multiple client accounts, establishing secure integrations (SFTP), creating runbooks and resolving high-impact incidents. Seeking roles that combine application support ownership with data-driven problem solving.
Technical Skills
Programming Languages: Python
Frameworks and Libraries: pandas,numpy,matplotlib
Databases: SQL
Data and Analytics: Data Cleaning,Data Mining,Exploratory Data Analysis,Power BI,Tableau,data storytelling,SFTP,Relational databases
Application Support & Operations: Incident Management,Root Cause Analysis,Performance Monitoring,Troubleshooting,SLA Management,Ticketing systems
Productivity & Reporting: Microsoft Excel,Operational reporting,Runbook and SOP creation
Collaboration & Communication: Stakeholder communication,Vendor coordination,Post-incident reviews
Work Experience
XTGlobal, Inc.
Hyderabad, Telangana, India
Senior Application Support Engineer
January 2026 – Present
Tech Stack: Power BI, Excel, SQL, Python, Ticketing systems, Runbooks
- Lead L2/L3 troubleshooting and incident resolution for enterprise applications; created escalation paths and runbooks to improve support consistency and reduce repeat incidents.
- Developed operational dashboards in Power BI and Excel to monitor incident trends, SLA compliance and application performance, enabling data-driven prioritization of fixes.
- Performed data-driven root-cause analysis using SQL and Python to identify recurring failure patterns and recommend targeted remediation steps to engineering teams.
- Owned stakeholder communications for major incidents, coordinated cross-functional war-rooms and produced clear post-incident reports to restore user confidence and align on preventive actions.
- Mentored junior support engineers and documented standard operating procedures, improving first-touch resolution and onboarding speed for new team members.
- Drove continuous improvement initiatives by analyzing ticket data and implementing automation or process fixes to reduce manual effort and lower incident volume.
XTGlobal, Inc.
Hyderabad, Telangana, India
Application Support Engineer
March 2019 – February 2026
Tech Stack: SFTP, SQL, Excel, Ticketing systems, Knowledge base
- Provided application support across 18 projects, triaging and resolving functional and integration issues while maintaining timely client communication and SLA adherence.
- Implemented and troubleshot SFTP integrations in partnership with TECH Mahindra for the NCH customer; performed end-to-end validation, secure file transfer troubleshooting and cutover support.
- Acted as the primary point of contact for the NCH customer, single-handedly handling incidents, service requests and vendor coordination to ensure uninterrupted service.
- Created and maintained runbooks, playbooks and knowledge base articles for recurring incidents, reducing mean time to repair and enabling consistent handovers.
- Used SQL and Excel to analyze logs and transactional data to validate fixes, reproduce issues and prepare incident/root-cause reports for stakeholders.
- Collaborated with development, QA and vendor teams to test patches, coordinate deployments and verify post-deployment stability for application releases.
Education
Andhra University
Master of Business Administration - MBA • December 2021 – April 2024
MVGR College of Engineering
Bachelor of Technology - BTech, Mechanical Engineering • August 2011 – May 2015
Certifications
Data Analytics
Data Tableau Workshop
Data Analyst and AI Developer
Artificial Intelligence
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