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Manjula S Choudhary

HR Executive / Customer Service Professional • Rajkot, Gujarat, India • M*************@gmail.com • 799****570 • drivetube.ai/•••••

Professional Summary

HR Executive with 5+ years of experience supporting HR operations, employee services, and customer-facing functions across education, insurance, BPM and manufacturing environments. Skilled in HR administration, recruitment support, payroll data preparation, library and records management, and customer service using MS Office, Tally and QuickBooks.

Technical Skills

Data and Analytics: Data Entry,Document Management,Cataloguing,Record Reconciliation
Tools and Methodologies: Tally 7.0,QuickBooks,Payroll Inputs
HR & HR Operations: Employee Onboarding,Attendance & Leave Management,Recruitment Coordination,Employee Records Management,HR Policy Administration,Statutory Compliance Support
Customer Service & Support: Customer Query Resolution,Call Handling,Complaint Escalation,Customer Data Updates,First Contact Resolution
Office Productivity: MS Excel,MS Word,MS PowerPoint,MS Outlook,Spreadsheets and Reporting
Other Technical & Administrative: Post Graduate Diploma in Computer Applications,Typewriting English,Practical Accountancy

Work Experience

Sri Sainath College, Gulbarga
Gulbarga, Karnataka, India
Data Entry with Librarian
Worked in the higher-education environment supporting library operations and administrative data entry for student and academic records.
Tech Stack: MS Excel, MS Word, MS PowerPoint
  • Maintained and updated library catalogue and student resource records using MS Excel and manual logbooks to ensure accurate tracking of materials.
  • Performed high-volume data entry of admissions, attendance and student details into college spreadsheets and record systems to support academic administration.
  • Managed circulation desk tasks—issued and received books, tracked overdue items and coordinated resource requests from faculty.
  • Prepared administrative documents and presentations for college activities and meetings using MS Word and PowerPoint.
  • Assisted in compilation and verification of examination and admission documentation to maintain correct student records.
  • Provided basic IT support for library workstations and promoted use of digital resources among students and staff.
Bajaj Allianz Life Insurance Co. Ltd.
Pune, Maharashtra, India
Customer Service Executive
Served in the life insurance customer service team handling policyholder inquiries, documentation and service requests in a large insurance company.
Tech Stack: CRM, MS Excel, MS Outlook
  • Responded to inbound customer inquiries on policy status, premium payments and claim procedures via phone and email, ensuring clear guidance and documentation.
  • Processed updates to customer records and policy documents in company systems, maintaining confidentiality and data accuracy.
  • Assisted customers with claim initiation and explained required documentation, coordinating with claims handlers for follow-up.
  • Resolved service complaints and escalated complex cases to appropriate teams to maintain customer satisfaction and SLA compliance.
  • Prepared daily call logs and service reports using MS Excel to track query trends and support operational decisions.
  • Conducted outreach for premium reminders and renewals, supporting customer retention and policy servicing initiatives.
EXL Service Pvt. Ltd.
Pune, Maharashtra, India
Customer Care Executive
Worked at a business process management (BPM) company delivering customer care and data operations for external clients.
Tech Stack: MS Excel, CRM, Internal BPM tools
  • Delivered high-volume customer support and data processing per client SLAs, handling queries and transactional updates accurately.
  • Performed data entry, verification and reconciliation for client datasets using Excel and internal BPM platforms to ensure data integrity.
  • Adhered to quality and compliance guidelines, participating in process audits and knowledge updates to preserve service standards.
  • Collaborated with team leads to identify process bottlenecks and suggested improvements to reduce turnaround time.
  • Trained and mentored new team members on process workflows, call handling and data protocols to accelerate onboarding.
  • Generated exception and performance reports for client managers using MS Excel and internal reporting tools.
Pelican Rotoflex Pvt. Ltd.
Rajkot, Gujarat, India
HR Assistant
Supported HR administration for a Rajkot-based manufacturing/operations company, handling employee services, records and payroll inputs.
Tech Stack: Tally 7.0, QuickBooks, MS Excel, MS Word
  • Managed employee records and documentation—maintained physical files and electronic spreadsheets to ensure up-to-date personnel data.
  • Prepared attendance and leave records and compiled payroll inputs using Tally and Excel for coordination with accounts.
  • Supported end-to-end recruitment logistics: scheduled interviews, coordinated candidate communication and maintained applicant tracking sheets.
  • Maintained statutory compliance documentation and assisted in preparation of records for PF/ESI and local statutory requirements.
  • Organized inductions and training logistics, coordinated with vendors and maintained training attendance records.
  • Responded to employee queries on HR policies, benefits and payroll, improving internal response times and employee experience.

Education

S.B. College, Gulbarga University
B.Com • Gulbarga, Karnataka, India • 1999 – 2002
Poojya Doddappa Appa Institute of MBA, Gulbarga
MBA • Gulbarga, Karnataka, India • 2003 – 2005
B.G.G. College
Higher Secondary Certificate (HSC) • Karnataka, India • 1997 – 1999
Karnataka Board
Secondary School Certificate (SSC) • Karnataka, India • 1996 – 1997

Certifications

Post Graduate Diploma in Computer Applications
Typewriting Higher (English)
Diploma in Practical Accountancy — Institute of Practical Accountancy

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