Mohammed Rehmaan
Sales Executive – Banking Agent • Hyderabad, India • m*****************@gmail.com • 799****275 • drivetube.ai/•••••
Professional Summary
Customer Service Representative with 1+ years of experience in banking operations and inbound/outbound customer support; skilled in Abhigyaan, Saksham, CTL, Microsoft Excel, and CRM to resolve account queries, process transactions, and meet performance targets while supporting Axis Bank retail services.
Technical Skills
Tools and Methodologies: Abhigyaan,Saksham,CTL,CRM systems,Telephony systems and IVR
Banking & Operations: Retail banking operations,Account management,Transaction support,KYC and verification procedures,Compliance checks
Productivity & Analysis: Microsoft Excel,Microsoft Word,Microsoft PowerPoint,Data entry,Reporting and statement preparation
Sales & Interpersonal: Customer relationship management,Inbound and outbound calling,Sales and cross-selling,Communication,Team collaboration
Work Experience
DIGITIDE SOLUTIONS
Hyderabad, India
Sales Executive – Banking Agent (Axis Bank Representative)
Sep 2024 – April 5
Worked in a digital customer service/BPO environment supporting Axis Bank retail banking operations; provided inbound/outbound support for account, transaction and product queries.
Tech Stack: Saksham, CRM systems, Microsoft Excel, MS Office, Telephony systems
- Handled high-volume inbound and outbound calls for Axis Bank customers, resolving account, transaction and product queries using Abhigyaan and Saksham while maintaining strong customer satisfaction.
- Processed account updates and service requests via Saksham and CTL, ensuring secure data entry and accurate transaction handling in accordance with bank procedures.
- Conducted customer verification and compliance checks using the CTL system to validate identity and documentation, reducing escalations due to incomplete KYC.
- Prepared and maintained financial records and reports in Microsoft Excel for reconciliations and statement preparation; used formulas and structured sheets to improve data accuracy.
- Met performance targets for call handling, query resolution and operational metrics; consistently achieved quality and productivity standards set by the Axis Bank program.
- Identified and acted on upsell and cross-sell opportunities during customer interactions, supporting branch sales goals and improving product adoption as an Axis Bank representative.
Education
Trinity Junior College, Rekurthi, Karimnagar
Intermediate (10+2) (TSBIE) • Rekurthi, Karimnagar, Telangana, India • 2019 – 2021
Paradise High School, Rekurthi, Karimnagar
Secondary School Certificate (SSC) • Rekurthi, Karimnagar, Telangana, India • 2018 – 2019
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