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Narendra Yavarna

Sr System Engineer - ServiceNow • Hyderabad, India • n**************@gmail.com • +91*******518 • drivetube.ai/•••••

Professional Summary

ServiceNow QA Engineer with 3 years of experience validating and automating ServiceNow ITSM solutions using Automated Test Framework (ATF). Experienced in STLC, test planning, creating ATF suites, migrating tests across instances, and defect management using ServiceNow Test Management and JIRA. Proven ability to deliver enterprise catalog items and improve release quality through repeatable automation and close collaboration with developers and administrators.

Technical Skills

Testing: Automated Test Framework ATF,ATF Test Suites,ATF Test Case Migration,ServiceNow Test Management,Test Documentation,Defect Triage,Functional Testing,System Testing,Regression Testing,Smoke Testing,End-to-end Validation
Data and Analytics: CMDB,CSDM
Tools and Methodologies: ServiceNow,JIRA,Agile,Scrum,Waterfall,STLC,Windows 10,Windows 11
ServiceNow Modules: Incident,Problem,Change,Service Catalog,Access Requests
Processes & Practices: Test Planning,Test Case Design,Test Execution,Test Reporting,Knowledge Transfer

Work Experience

Synthima Technologies
Hyderabad, India
Sr System Engineer - ServiceNow
Apr 2023 – Present
Worked on ServiceNow ITSM implementation and enhancements for enterprise financial services, supporting ITSM modules and platform stability.
Tech Stack: ServiceNow, Automated Test Framework ATF, ServiceNow Test Management, JIRA, ITSM Modules Incident, Change, Problem, Service Catalog, Windows 10, 11
  • Created and executed comprehensive test cases derived from user stories and functional requirements across Incident, Change, Problem and Service Catalog; tracked coverage and release readiness using ServiceNow Test Management and JIRA.
  • Designed and developed ATF test scripts and suites for ITSM modules to automate regression checks and repeatable validations, enabling consistent testing across releases.
  • Migrated ATF test cases and suites between Development and Test instances, versioning test artifacts and coordinating instance updates to support parallel sprint deliveries.
  • Executed functional, system, and regression testing across multiple releases; performed smoke and end-to-end validations and logged reproducible defects in JIRA and ServiceNow for developer resolution.
  • Delivered 50+ enterprise access request and catalog items by validating workflows, approvals and integrations with ITSM processes; coordinated with developers and administrators to resolve defects and improve platform stability.
  • Conducted knowledge-sharing sessions and authored test runbooks and documentation on ATF best practices to accelerate onboarding and standardize automation practices across the testing team.
Detail-oriented Software
Operating Systems
Present Technology

Education

Andhra University College of Engineering, Visakhapatnam
B-Tech – Civil Engineering • Visakhapatnam, India • 2023

Certifications

Certified Implementation Specialist – Data Foundations (CMDB and CSDM) [CIS-DF] — ServiceNow
ServiceNow Automated Test Framework (ATF) – Introduction — Now Learning (ServiceNow)
ServiceNow Automated Test Framework (ATF) – Essentials — Now Learning (ServiceNow)
Automated Test Framework (ATF) – Micro Certification — Now Learning (ServiceNow)

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