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Kunta Nikhil Goud

Restaurant Supervisor • Hyderabad, India • n*************@gmail.com • 955****548 • drivetube.ai/•••••

Professional Summary

Restaurant Supervisor with 2.5 years of experience overseeing front-of-house operations in hotel and casual-dining restaurants. Proven ability to lead multi-shift teams, implement inventory controls and HACCP-compliant processes, manage POS reconciliation, and resolve guest issues to maintain high satisfaction.

Technical Skills

Tools and Methodologies: POS systems,Inventory logs,MS Excel,Google Sheets
Skills: English,Hindi,Telugu
Operations & Management: Staff scheduling,Shift management,Team leadership,Training and development,Standard operating procedures,Inventory management,Cost control,Cash handling,Table management,Time management
Food Safety & Compliance: HACCP,Sanitation standards,Health code compliance,Food handling procedures
Customer Service & Sales: Guest relations,Complaint resolution,Upselling,Menu knowledge,Multilingual service

Work Experience

HOTEL ANMOL CONTINENTAL
Hyderabad, India
Restaurant Incharge/Supervisor
11/2023 – 05/2026
Full-service hotel in Hyderabad; supervised front-of-house restaurant operations, guest service, inventory and POS activities for hotel dining.
Tech Stack: POS systems, HACCP, Inventory logs, MS Excel, Shift scheduling
  • Led daily front-of-house operations across multi-shift teams; created and maintained rosters to ensure adequate coverage and steady service flow during peak and off-peak periods.
  • Designed and delivered onboarding and cross-training for servers on service standards and upselling techniques to improve floor flexibility and service consistency.
  • Managed inventory control and stock rotation using FIFO procedures and inventory logs; monitored par levels to control food costs and reduce waste.
  • Reconciled daily POS reports and managed cash handling processes; ensured accurate billing and adherence to hotel cash procedures at shift close.
  • Enforced HACCP and sanitation protocols through regular floor checks and staff coaching, maintaining compliance with health-code requirements.
  • Handled escalated guest complaints and implemented resolution actions to restore satisfaction and preserve hotel dining reputation.
NANDO’S
Riyadh, Saudi Arabia
Waiter
01/2017 – 02/2020
Fast-casual restaurant chain in Riyadh; delivered front-line table service and supported high-volume dining operations.
Tech Stack: POS systems, Cash handling, Order ticketing
  • Delivered high-volume table service during peak shifts, managing multiple sections while maintaining timely table turns and order accuracy.
  • Coordinated closely with kitchen staff to verify tickets and improve order accuracy, reducing customer complaints related to incorrect orders.
  • Processed cash and card transactions, reconciled payments against POS receipts, and followed shift-end cash procedures.
  • Assisted with onboarding new floor staff by demonstrating service routines, safety practices and menu details to accelerate competency.
  • Participated in routine stock checks and restocking; reported shortages and assisted supervisors with inventory counts.
  • Addressed guest complaints professionally and escalated complex issues to supervisors to ensure satisfactory dining outcomes.
AVASA HOTELS
Hyderabad, India
Industrial Exposure Training
07/2016 – 12/2016
Hotel group in Hyderabad; completed industrial training supporting front-of-house and hospitality service operations.
Tech Stack: Floor preparation, HACCP basics, Service SOPs
  • Shadowed front-of-house supervisors to learn SOPs for guest arrivals, seating and reservation coordination.
  • Assisted with daily dining area setup including table settings, cutlery checks and hygiene verification to ensure service readiness.
  • Observed inventory control and stock rotation procedures, documenting practices for future reference.
  • Supported service during busy periods by assisting with table turns and communication between FOH and BOH.
  • Completed hygiene and HACCP awareness sessions and applied basic food-safety checks under supervision.
  • Received and acted on structured feedback to improve guest engagement and service delivery techniques.

Education

GOVT DEGREE COLLEGE, Bheemgal
B.A • Bheemgal, India • 2021 – 2023
Westin college of Hotel Management, Bandlaguda
Diploma • Bandlaguda, Hyderabad, India • 2016 – 2016
Sri Vijaya Sai junior college, Bodhan
Intermediate (+2) • Bodhan, India • 2012 – 2014
Sharadashram high School, Bheemgal
S.S.C • Bheemgal, India • 2011 – 2012

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