Pavan Kumar
Senior Microsoft Dynamics 365 / Power Platform Engineer • Overland Park, KS • p*************@gmail.com • +16******453 • drivetube.ai/•••••
Professional Summary
Senior Microsoft Dynamics 365 / Power Platform Engineer with 3+ years of experience designing, developing, and maintaining Power Platform and Dynamics 365 solutions for fintech, banking, and operations teams. Expertise in Canvas and Model-driven Power Apps, Power Automate flows, Dataverse modeling, Power BI reporting, and integrations using REST APIs, KingswaySoft and SSIS. Strong background implementing ALM with Azure DevOps, enforcing security and governance, and translating business requirements into scalable automated processes that reduce manual effort and improve data consistency.
Technical Skills
Programming Languages: JavaScript,C#,PowerShell
Web Technologies: JSON,HTML,CSS
Databases: Microsoft SQL Server,SSRS,FetchXML,Power BI Desktop,SQL
Cloud and DevOps: Azure,Azure DevOps,Solution Packager,ALM
Data and Analytics: Power BI
Tools and Methodologies: Microsoft Power Platform,Power Apps,Power Automate,Dataverse,Dynamics 365 Customer Engagement,Dynamics 365 Customer Service,SharePoint,Microsoft 365,Git,Visual Studio,VS Code,Postman,Microsoft Teams,Outlook,CRM Customization,Application Lifecycle Management,Agile,Stakeholder Collaboration
Skills: Power Fx
Integration & ETL: REST API Integration,KingswaySoft,SSIS,Azure Functions,Azure Logic Apps
Governance & Security: Security Roles,RBAC,Azure AD,DLP Policies,Audit & Logging
Work Experience
Robinhood
Menlo Park, CA (Remote)
Senior Microsoft Dynamics 365 / Power Platform Engineer
02/2025 – Present
Worked at a fintech brokerage supporting internal customer operations, compliance, and operational tooling by building Power Platform and Dynamics 365 solutions.
Tech Stack: Power Apps, Power Automate, Dataverse, Dynamics 365, Power BI, SQL Server, Azure Functions, Azure DevOps, Git, SharePoint
- Customized Dynamics 365 CE workflows to support customer onboarding and operational case management, reducing manual ticket routing by 26% across internal fintech support processes (Power Apps, Dataverse, Dynamics 365).
- Designed and delivered Canvas and Model-driven Power Apps that centralized operational workflows for compliance and customer operations teams, consolidating 12+ disconnected processes into unified apps (Power Apps, SharePoint, Dataverse).
- Automated multi-step approval and notification flows with Power Automate and Azure Functions, cutting request processing time from 3 business days to under 1 day (66% reduction) and improving SLA adherence.
- Integrated Dynamics 365 with external services using REST APIs and Azure Functions to securely synchronize customer and operational data across enterprise platforms, improving data consistency for 12+ business teams.
- Built operational and compliance dashboards in Power BI and SQL Server to surface trends across 50K+ monthly transaction records, enabling faster issue detection and weekly operational reviews.
- Streamlined CI/CD and release processes using Azure DevOps, Git, and Power Platform ALM, reducing release prep time by ~6 hours weekly and decreasing deployment errors through managed solutions and Solution Packager.
Barclays
Whippany, NJ
Microsoft Dynamics 365 Developer
01/2024 – 01/2025
Worked within a global banking environment implementing Dynamics 365 and Power Platform solutions for customer service, KYC, and regulated operations.
Tech Stack: Dynamics 365, Power Automate, Dataverse, Power BI, SSRS, SQL Server, KingswaySoft, SSIS, Azure DevOps, SharePoint
- Customized Dynamics 365 Customer Service workflows for banking case intake, SLA tracking, and escalation management, reducing manual case reassignment by 23% and improving response consistency.
- Automated KYC and compliance review processes using Power Automate, Dataverse, and SharePoint, decreasing document review turnaround from 5 to 2 business days (60% improvement).
- Implemented Dataverse validation, audit history, and field-level security to strengthen regulatory traceability and meet banking compliance requirements for customer servicing workflows.
- Integrated Dynamics 365 with internal banking systems using KingswaySoft, SSIS, and REST/SOAP services to enable near real-time synchronization of customer records and reduce reconciliation effort.
- Developed compliance and operational reports using Power BI, SSRS, SQL Server, and FetchXML to support teams handling 30K+ monthly customer service activities, improving reporting accuracy and timeliness.
- Managed regulated deployments with Azure DevOps, managed solutions, and Solution Packager; optimized release processes saving ~5 hours weekly during migration and release cycles.
Zomato
Bangalore, India
Associate Power Platform Developer
06/2022 – 07/2023
Supported restaurant operations and partner onboarding at a food delivery platform by building Power Platform solutions to replace spreadsheet processes and improve partner communications.
Tech Stack: Power Apps, Power Automate, Dataverse, Power BI, SharePoint, SQL Server, Excel, Outlook, Teams
- Developed Power Apps for restaurant partner onboarding to replace spreadsheet intake, improving status visibility for operations and partner teams and reducing manual tracking effort.
- Automated delivery operations and escalation workflows using Power Automate, Dataverse, and SharePoint, cutting issue routing time by 31% across internal operations.
- Implemented automated approval flows with Power Automate, Microsoft Forms, and SharePoint Lists to shorten approval turnaround from 3 business days to 1 day.
- Built Power BI dashboards for onboarding status, ticket aging, and partner operations to monitor 8,000+ monthly restaurant support activities and inform operational decisions.
- Cleansed and standardized partner datasets using Dataverse validation, imports, and duplicate detection, improving data consistency across onboarding workflows.
- Integrated Power Platform with Excel, SQL Server, SharePoint, and internal APIs to reduce duplicate data entry and streamline partner communications, lowering delayed notifications by 24%.
Education
University of Central Missouri
Master of Science in Computer Science • Lee's Summit, MO • May 2025
Certifications
Microsoft Power Platform Fundamentals (PL-900) — Microsoft
Microsoft Power Platform App Maker Associate (PL-100) — Microsoft
Microsoft Dynamics 365 Fundamentals CRM (MB-910) — Microsoft
Microsoft Power Platform Developer Associate (PL-400) — Microsoft
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