Premchand Bellamkonda
ServiceNow Developer • Hyderabad, India • p*************@gmail.com • 630****436 • drivetube.ai/•••••
Professional Summary
ServiceNow Developer with 4+ years of experience designing, customizing, and supporting ServiceNow ITSM modules (Incident, Problem, Change) and enterprise support workflows. Skilled in Service Portal development, Update Sets, Import Sets, Performance Analytics, and server-side JavaScript/Glide scripting to deliver stable, maintainable platform customizations. Experienced in data annotation and QA for autonomous-vehicle datasets, using image/video labeling tools and QGIS to validate geospatial overlays. Background includes manufacturing quality inspections and CAD support using AutoCAD and CATIA V5 to support equipment installation and process improvements. Proven ability to gather requirements from stakeholders, convert them into technical specifications, lead code reviews, and resolve production incidents while improving SLA tracking and data quality across platforms.
Technical Skills
Programming Language: JavaScript
Testing & QA: MS Office
Data Analysis & Visualization: Image and Video Labeling,Annotation Tools
Compliance & Governance: Data Quality
Project Management & Collaboration: Update Sets,Import Sets,Performance Analytics,QGIS,GlideScript,Change Management
Enterprise Platforms: ServiceNow ITSM
Process Modeling & Documentation: Technical Documentation
CAD, CAM & CAE Software: CATIA V5,AutoCAD
Materials & Mechanical Analysis: Non-Destructive Testing
Procurement & Strategic Sourcing: SLA Management
Work Experience
Wipro Private Limited
Hyderabad, India
Senior Associate
Dec 2024 – Current
Enterprise IT services and managed-platform work implementing and supporting ServiceNow ITSM modules for internal and client-facing IT support workflows.
Tech Stack: ServiceNow ITSM, Update Sets, Import Sets, Performance Analytics, JavaScript, GlideScript
- Enhanced ServiceNow ITSM modules for Incident, Problem, and Change Management by implementing Update Sets and Business Rules to standardize workflows and reduce manual steps.
- Configured Import Sets and transform maps to enable repeatable data imports and cleansed onboarding data for CMDB and ticketing records.
- Served as SME for role-based access and group membership management, defining ACL adjustments and role assignments to enforce access restrictions.
- Implemented Performance Analytics dashboards to monitor SLA compliance and ticket lifecycle trends for IT operations stakeholders.
- Performed server-side and client-side scripting reviews using JavaScript and GlideScript, leading code reviews to improve maintainability and reduce runtime errors.
- Troubleshot production incidents, applied configuration fixes and rollback of Update Sets to restore platform stability while documenting root-cause analysis.
Randstad Technologies Pvt Ltd (Nvidia)
Hyderabad, India
Process Executive
Nov 2021 – Jul 2024
Technical operations supporting data annotation and quality workflows for autonomous vehicle software datasets and related tooling.
Tech Stack: Annotation Tools, Image and Video Labeling, Data Quality Assurance, QGIS, Agile
- Executed image and video labeling for autonomous-vehicle datasets using annotation tools to generate training data for perception models.
- Validated geospatial overlays and mapping accuracy using QGIS to ensure labelled scenes aligned with map coordinates and sensor metadata.
- Improved annotation quality by defining QA checklists and performing systematic data quality assurance on labeled frames and sequences.
- Led training sessions and created technical guides for annotators on system updates, labeling standards, and Agile process changes.
- Authored technical documentation and shared best practices to maintain regulatory and project compliance during high-stakes deliveries.
- Partnered with QA and engineering teams to triage labeling edge cases and escalate tooling issues for faster resolution.
Admach Auto Industries India Pvt Ltd
Chennai, TN
Quality Inspector
Jan 2021 – Jul 2021
Manufacturing quality assurance for automotive components focusing on inspection, testing and process compliance on the shop floor.
Tech Stack: Non-destructive Testing, MS Office
- Inspected production components using visual inspection and non-destructive testing methods to confirm conformance with engineering specifications.
- Diagnosed recurring defects through root-cause analysis and coordinated corrective actions with production teams to restore part quality.
- Maintained calibration records and controlled test-equipment to ensure measurement repeatability and audit readiness.
- Documented inspection results and non-conformance reports using MS Office to communicate deviations and corrective steps to supervisors.
- Implemented inspection checklists and process controls to strengthen first-pass yield and repeatability across assembly lines.
- Backed handover of validated parts and performed verification after corrective actions to confirm defect resolution.
JK Fenner India Pvt Ltd
Chennai, TN
Graduate Engineer Trainee
Sep 2020 – Jan 2021
Engineering trainee role supporting production layout planning, equipment installation, and mechanical repairs in an industrial manufacturing setting.
Tech Stack: AutoCAD, CATIA V5
- Planned workflow and floor-layout requirements to improve process efficiency and assisted with space optimization studies.
- Supported coordination, installation, and commissioning of new equipment by preparing mechanical drawings and installation checklists.
- Created and updated assembly and installation drawings using AutoCAD and CATIA V5 to support equipment placement and alignment.
- Performed routine technical repairs and supported preventative maintenance activities to minimize equipment downtime.
- Analyzed production bottlenecks and proposed practical layout and tooling improvements to support continuous improvement efforts.
- Prepared SOPs and technical reports to document installation steps, test procedures, and commissioning results.
Education
Guntur Engineering College, Guntur (AP)
BTech in Mechanical Engineering • Guntur, Andhra Pradesh, India • 2020
St. Mary's Group of Institutions, Guntur
Diploma in Mechanical Engineering • Guntur, Andhra Pradesh, India • 2017
Sri Saraswathi VN High School, Tenali
SSC • Tenali, Andhra Pradesh, India • 2014
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