NM. Sindhuja
Process Associate • Hanamkonda, Warangal, Telangana, India • s*********************@gmail.com • +91*******970 • drivetube.ai/•••••
Professional Summary
Process Associate with 3.6 years of experience supporting title insurance operations, procurement coordination, customs clearance, and quality assurance. Experienced in reviewing mortgage and property documentation using DBS Red Vision and document management systems, maintaining data integrity and regulatory compliance across case files. Skilled at coordinating import/export logistics with carriers (DHL, UPS), preparing customs paperwork, and performing cost analysis to reduce shipping and duty expense. Strong in developing document control procedures, running checklist-based QA, and maintaining accurate records in MS Excel to support audits. Proven communicator who resolves vendor and stakeholder queries via professional email and structured escalation. Seeking to apply operational rigor and process improvement to roles in operations, procurement, or logistics within product or services organizations.
Technical Skills
Programming Language: Red
Testing & QA: Quality Assurance
Data Analysis & Visualization: Cost Analysis,Customs Clearance,Import
Data Integration & ETL: Data Validation
Project Management & Collaboration: Email clients,Workflow Standardization
Process Modeling & Documentation: Document Management Systems
Quality Assurance & Compliance: Document Control
Procurement & Strategic Sourcing: Procurement
Work Experience
First American India Pvt. Ltd.
Hyderabad, Telangana, India
Process Associate
2024 – 2026
Worked at the GCC of a product-based company providing title insurance, settlement services, and risk solutions for real estate transactions.
Tech Stack: DBS Red Vision, Document Management System, MS Excel
- Conducted quality assurance reviews of title and mortgage documents to verify legal completeness and eliminate missing information across packets.
- Validated property records and chain-of-title evidence using DBS Red Vision and the Document Management System to preserve case-level data integrity.
- Maintained structured case logs and status trackers in MS Excel to monitor pending actions and improve turnaround visibility.
- Coordinated with underwriting and legal stakeholders via professional email to resolve documentation discrepancies and clear title exceptions.
- Implemented standardized document control procedures for incoming files, improving retrieval and audit readiness across the team.
- Streamlined mortgage packet assembly by creating workflow checklists and handoff criteria that maintained accuracy and timeliness of deliveries.
Unistring Tech Solutions Pvt. Ltd.
Hyderabad, Telangana, India
Purchase Coordinator
2022 – 2023
Provided procurement and customs clearance coordination for a technology services company; managed import/export logistics and supplier communication.
Tech Stack: MS Excel, DHL, UPS
- Managed end-to-end customs clearance and prepared import documentation in compliance with import/export regulations to prevent clearance delays.
- Coordinated carrier shipments with DHL and UPS and tracked airway bills to resolve transit exceptions and accelerate deliveries.
- Prepared and maintained accurate import/export records and manifests in MS Excel to support audits and shipment reconciliation.
- Performed cost analysis of customs duties and shipping options to recommend lower-cost routing and paperwork consolidation.
- Liaised with suppliers and internal stakeholders via professional email to resolve order discrepancies and confirm shipment schedules.
- Escalated compliance variances to regulatory contacts and implemented corrective actions to reduce repeated documentation errors.
Projects
DBS Red Vision — Title Insurance & Mortgage Documentation | 2024 – 2026
Tools Used: DBS Red Vision, Document Quality Assurance, Document Management System, Data Integrity
- Conducted multi-stage reviews of title and mortgage documentation using DBS Red Vision to verify chain-of-title and encumbrance records.
- Implemented a checklist-based QA process to standardize mortgage packet reviews and reduce missing fields in submissions.
- Documented exceptions and coordinated remediation with underwriting and vendors through tracked email threads to close open items.
- Reconciled scanned documents against system records in the Document Management System to preserve case-level data integrity.
Education
Vaagdevi PG College, Kakatiya University, Warangal
Master of Business Administration (MBA) in Finance • Warangal, Telangana, India • 2020 – 2022
Vaagdevi Degree and PG College, Kakatiya University, Warangal
Bachelor of Commerce with Computer Applications • Warangal, Telangana, India • 2017 – 2020
RD Junior College, Board of Intermediate Education, Hanamkonda
Intermediate (Class XII) • Hanamkonda, Telangana, India • 2015 – 2017
ST. Joseph's High School, Board Of Secondary Education Telangana State, Hanamkonda
Secondary School Certificate (Class X) • Hanamkonda, Telangana, India • 2014 – 2015
Certifications
Tally ERP9 Workshop Participation — Vaagdevi College
Certificate of Merit — Business Statistics — Kakatiya University
Achievements
- Certificates of merit and participation in business quizzes: Earned certificates for participation and merit in university and state-level business quiz competitions.
- Outstanding performance recognition in Business Statistics: Recognized for strong academic performance in business statistics at Kakatiya University.
- Tally ERP9 workshop participation: Completed a Tally ERP9 workshop during college to strengthen finance and accounting software familiarity.
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