Prabhdeep Singh
Professional Summary
Lead Business Analyst with 10+ years of experience in banking, financial services, and enterprise technology delivery, with deep expertise in core banking modernization, regulatory compliance, and Agile requirements management. Proven record of translating complex business and regulatory mandates into audit-ready BRDs, functional specifications, and traceable user stories across deposit, lending, payment, and wealth management domains at institutions including Fiserv, Bank of America (Merrill Lynch), Citibank, AgFirst Farm Credit Bank, and Deluxe Corporation. Skilled in end-to-end SDLC ownership — from stakeholder discovery and requirements elicitation through backlog grooming, UAT coordination, and release sign-off — operating daily in Jira, Azure DevOps, and Confluence. Brings hands-on experience in SQL-based data validation, Power BI reporting, API and integration analysis, and process modeling via Visio and UML. Functions as a trusted functional SME on regulated platform change, keeping business, compliance, legal, and engineering stakeholders aligned across high-stakes delivery programs.
Technical Skills
Work Experience
- Elicited and validated business and regulatory requirements with servicing, compliance, and product stakeholders for federal and private student loan servicing enhancements, establishing an approved requirements baseline.
- Authored BRDs, FRDs, and functional specifications for compliance-driven platform changes, documenting business rules, exception scenarios, and system impacts for development and QA handoff.
- Built and maintained the end-to-end requirements traceability matrix, linking business requirements through test execution and sign-off to support audit readiness across all remediation workstreams.
- Mapped As-Is and To-Be servicing workflows across federal and private loan processes, identifying compliance control deficiencies and process gaps that informed scope and prioritization decisions.
- Led client walkthroughs to present requirements, discuss change impacts, and secure stakeholder validation, reducing approval cycle time by two weeks across the remediation program.
- Partnered with compliance and technology stakeholders to define regulatory, risk, and security acceptance criteria for SaaS servicing platform changes, ensuring all enhancements met controlled delivery standards.
- Sequenced backlog items for regulated platform enhancements in collaboration with product and compliance teams, supporting sprint planning, release readiness, and business sign-off.
- Developed UAT scenarios from approved requirements, coordinated defect resolution across servicing workflows, validated remediation outcomes, and secured formal business sign-off for production release.
- Owned requirements, UAT planning, and stakeholder alignment across 15+ transportation and logistics applications simultaneously, serving as the primary BA point of contact for product, engineering, and operations teams.
- Authored epics, user stories, and acceptance criteria in Jira for supply chain and logistics enhancements, and led backlog grooming, sprint planning, and PI coordination across multiple concurrent workstreams.
- Led integration analysis across the transportation application portfolio, documenting system integrations, API behavior, EDI 404 transaction flows, and middleware data mappings to support cross-system impact assessments.
- Triaged escalated production issues across transportation applications, partnering with development teams on root cause analysis — including resolving a McLeod API record-limit constraint by designing an internally built solution that raised throughput from approximately 100 to 2,500 records.
- Designed and executed UAT cycles covering test planning, case reviews, defect triage, and release sign-off, reducing user-reported post-release issues by 25% across the application portfolio.
- Built Power BI dashboards and NPD trackers that delivered real-time KPI visibility to operations and leadership, directly supporting prioritization decisions across active workstreams.
- Partnered with product and engineering teams on enhancements to proprietary transportation systems — Fleetcom Client/Web, Gulf Logistics New Orleans, and RMS Rail — authoring functional design specifications and As-Is/To-Be process flows for new features and API integrations.
- Maintained requirements traceability from business need through acceptance criteria across all 15+ applications, preserving knowledge continuity in Confluence and OneNote to support audit readiness and team transitions.
- Acted as lead analyst and functional SME for the core banking modernization program, owning the requirements baseline across deposit, lending, and account servicing processes from discovery through release sign-off.
- Conducted stakeholder interviews and requirements workshops with banking business owners to surface gaps between legacy processes and modernization target-state, producing traceable business and functional requirement specifications.
- Evaluated legacy banking workflows against modernization goals, documenting process and integration gaps across account servicing operations and recommending workflow improvements to inform solution design.
- Defined functional behavior, data validation rules, and API integration requirements for core banking platform workflows, ensuring development and QA teams had clear, testable acceptance criteria for each release.
- Developed Power BI dashboards that gave leadership real-time visibility into modernization project status and system performance KPIs, supporting milestone tracking across the multi-release program.
- Created UAT test scenarios for deposit and lending workflows, coordinated defect validation with technical teams, and secured business acceptance sign-off for each modernization release.
- Assessed change requests and downstream impacts across banking processes, maintained the RTM end-to-end, and obtained formal business approval for all functional requirement changes before development began.
- Led BA delivery for tax compliance and regulatory system updates across Citi's North America operations, translating evolving regulatory mandates into development-ready BRDs and functional specifications that aligned business and technology teams.
- Facilitated requirements workshops with tax, legal, and compliance stakeholders to convert regulatory obligations into actionable system change requirements, ensuring all deliverables met hard regulatory deadlines.
- Authored user stories and process documentation for tax reporting platform changes, breaking down complex compliance requirements into sprint-level work items for Agile engineering teams.
- Created UML diagrams and data flow models that clarified integration behavior and system interactions for tax reporting platforms, supporting both solution design and stakeholder alignment.
- Managed backlog and integration requirements for enterprise financial systems, documenting data flows and cross-platform integration points to ensure traceability between regulatory requirements and system design decisions.
- Planned and executed functional and regression testing to validate regulatory system updates, accelerating defect resolution cycles and confirming compliance outcomes before each release.
- Delivered requirements analysis for secure client access systems across SaaS-based login platforms, coordinating business, compliance, and technology stakeholders to define scope, business rules, and acceptance criteria for compliant design changes.
- Gathered requirements for deposit, payment, and wealth management product initiatives, translating branch, operations, and compliance feedback into functional specifications and user stories for engineering teams.
- Applied SQL analysis to identify access-related process gaps across secure client access platforms, surfacing data discrepancies that informed compliance reporting delivered to senior leadership.
- Authored user stories, acceptance criteria, and functional specifications for investment platform changes, contributing to Agile ceremonies and PI planning to maintain delivery velocity across multiple concurrent workstreams.
- Led UAT and regression testing for secure access functionality, authoring test scripts, conducting dry runs, coordinating defect validation, and confirming resolved issues met acceptance criteria before production deployment.
- Maintained a requirements traceability matrix that linked business requirements to test cases and audit checkpoints across secure client access and wealth management platform changes, supporting Merrill Lynch's audit-readiness posture.
- Coordinated delivery through the full SDLC — from requirements and use case documentation through defect validation and release sign-off — for secure client access changes affecting compliant investment platform access.
- Led requirements analysis for Oracle ERP across order-to-cash workflows, aligning manufacturing, order management, and finance stakeholders on modernization scope and documenting functional specifications for development teams.
- Backed SAP S/4HANA requirements analysis for production workflows, translating manufacturing and operations business needs into functional designs and acceptance criteria for the ERP modernization program.
- Defined integration requirements and process flows connecting manufacturing, order management, transportation, and Salesforce CRM workflows, documenting data movement patterns and business rules across interconnected enterprise systems.
- Backed a PCI-compliant payment processing workstream, documenting integration and control requirements that reduced cardholder data exposure across POS workflows and maintained compliance documentation standards.
- Elicited and documented Salesforce CRM requirements in collaboration with business and technical stakeholders, producing interface specifications and user stories for order management and payment processing workflow enhancements.
- Facilitated requirements workshops across IT, business, and vendor teams, authored user stories and acceptance criteria, and maintained traceability documentation to support audit and delivery governance across the ERP program.
- Backed digital banking product enhancements by translating branch and operations stakeholder feedback into structured requirements, test plans, and rollout documentation for technology teams.
- Identified and implemented automation opportunities across manual banking workflows, increasing team productivity by 18% and improving turnaround times for key operational processes.
- Partnered with business users on requirements gathering and stakeholder training for internal system enhancements, ensuring new functionality was clearly documented and teams were prepared for adoption.
- Led UAT for digital banking application rollouts, developing test plans, coordinating defect resolution, and validating that released functionality met defined acceptance criteria.
- Built dashboards and reports for senior leadership to track customer behavior, digital product performance, and operational trends, strengthening data-driven decision-making across the bank.
- Created and maintained requirements documentation throughout the project lifecycle, refining artifacts based on stakeholder feedback and testing outcomes to keep the requirements baseline current and accurate.
Education
Certifications
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