Srikanth Koduri
Professional Summary
Associate Software Engineer with 21 months of experience providing technical support, troubleshooting, and Java/C programming within Tata Consultancy Services; skilled in diagnosing software issues, documenting solutions, and collaborating with cross-functional teams to restore service and reduce repeat incidents.
Technical Skills
Work Experience
- Provided L2 technical support for Java and C-based applications across Windows and Linux environments; analyzed logs and reproductions to identify root cause and recommend fixes.
- Diagnosed and resolved functional and configuration issues using systematic debugging and log analysis; collaborated with development teams to validate patches and verify problem resolution.
- Authored and maintained step-by-step troubleshooting guides, runbooks, and FAQs to improve knowledge transfer and reduce repeat incidents.
- Managed incident lifecycle from intake to closure, prioritized tickets, communicated status to stakeholders, and ensured timely handoffs to engineering when escalation was needed.
- Participated in code reviews and applied corrective code changes for support branch fixes, contributing to reduced rework and clearer defect reproduction steps.
- Assisted with environment setup and application deployments on test beds, validating deployments and maintaining consistency across Windows and Linux test environments.
Education
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