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SURYA PRAKASH DOKUPARTHY

Customer Support Representative • Hyderabad • s*********************@gmail.com • 863****544 • linkedin.com/•••••

Career Objective

Customer-focused and detail-oriented B.Tech graduate seeking an entry-level Customer Support Representative role. Strong communicator experienced in handling customer inquiries via email and chat, maintaining accurate records, and coordinating with teams to ensure timely task completion. Holds certifications in cloud and automation fundamentals and has internship experience managing data, documentation, and intern support tasks. Eager to apply technical foundation and problem-solving skills to improve customer satisfaction and operational workflows.

Education

KL University
Bachelor of Technology (B.Tech), Computer Science and Engineering • Vijayawada • 2020 – 2024
V.V. Central Public School
SSC (10th Class) • Khammam • 2017 – 2018

Technical Skills

Cloud and DevOps: Microsoft Azure Fundamentals,Oracle Cloud Infrastructure,Juniper JNCIA,Robotic Process Automation
Data and Analytics: Machine Learning,Data Analysis,Web Development
Tools and Methodologies: MS Excel,MS Word,Data Entry,Record Maintenance,Reporting
Customer Support & Communication: Customer Support,Call Handling,Email Support,Live Chat Support,Inquiry Triage,Issue Resolution,Escalation Management,Customer Satisfaction
Collaboration & Processes: Team Collaboration,SLA Adherence,Multitasking,Time Management

Projects

Service Management System Website
Tools Used: Web Development, UI, UX, Data Management
  • Designed a service management website focused on improving user interaction and overall service experience.
  • Identified user issues and proposed improvements to functionality and navigation to enhance usability.
  • Maintained structured data within the application to ensure smooth user workflows and consistent information presentation.
DOS Attack Detection Using Machine Learning
Tools Used: Machine Learning, Data Analysis
  • Analyzed network/data patterns to detect anomalies associated with DOS attacks and maintained organized datasets for model training.
  • Developed attention to detail and analytical problem-solving abilities through dataset preparation and exploratory analysis.

Certifications

Advanced RPA Professional
Microsoft Azure Fundamentals AZ-900 — Microsoft
Juniper Juno's Associate (JNCIA) — Juniper Networks
Oracle Cloud Infrastructure Associate — Oracle

Achievements

  • Presented E-Commerce Website Project: Presented an e-commerce website project demonstrating proficiency in web development and user experience design.

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