Annamdevara Uday Bhaskar
Senior Customer Service Management • Visakhapatnam, Andhra Pradesh, India • u*******************@gmail.com • 888****219
Professional Summary
Customer service professional with hands-on experience in client onboarding, B2B inside-sales support and front-line issue resolution at software and trading firms. Skilled at cross-functional collaboration with sales and product teams, maintaining detailed client records, and using Excel and Google Search Console to assist customers. Motivated to deliver high-quality support, streamline onboarding, and contribute product feedback to improve customer retention.
Technical Skills
Programming Languages: Python
Frameworks and Libraries: Node.js
Data and Analytics: Data Entry,Reporting,Customer Feedback Analysis,Issue Tracking
Tools and Methodologies: Microsoft Excel,Microsoft Office,PowerPoint,Google Search Console,CRM systems
Skills: Ethical Hacking fundamentals
Customer Service & Operations: Customer Support,Client Onboarding,Complaint Resolution,Escalation Management,B2B Sales,Inside Sales,Relationship Management
Communication & Collaboration: Stakeholder Communication,Cross-functional Collaboration,Documentation,Verbal and Written Communication
Work Experience
Jobiak Software Private Limited
Visakhapatnam
Customer Service Management
Jan 2022 – Present
Tech Stack: Microsoft Excel, Microsoft Office, PowerPoint, Google Search Console
- Provide front-line customer support and onboarding for Jobiak's software platform, handling inbound inquiries and guiding clients through setup to ensure a positive first experience.
- Designed and enabled standardized client onboarding procedures in coordination with sales and product teams to reduce onboarding friction and improve time-to-first-value.
- Act as liaison between customers and internal teams (sales, product, engineering), triaging issues, escalating technical bugs and tracking resolution through to closure.
- Maintain detailed records of client interactions, follow-ups and issue resolutions in Excel to identify recurring problems and inform process improvements.
- Advise clients on basic website visibility and troubleshooting using Google Search Console and share practical steps to resolve indexing or performance queries.
- Collaborate closely with the sales team to surface upsell/renewal opportunities, capture customer feedback for product enhancements, and strengthen long-term client relationships.
Glaze Trading India Private Limited
Maharashtra
Customer Service Advisor
Jan 2018 – Dec 2018
Tech Stack: Microsoft Office, Microsoft Excel, PowerPoint
- Handled inbound B2B customer inquiries and provided clear product and service information to support inside-sales activities and customer purchasing decisions.
- Managed customer onboarding and facilitated order processing by coordinating with internal teams to ensure accurate delivery and fulfilment.
- Delivered tailored recommendations and upsell suggestions during customer conversations, contributing to business development efforts.
- Maintained accurate records of customer interactions and transactions to enable efficient follow-up and dispute resolution.
- Resolved customer complaints by applying structured problem-solving and escalating complex issues to supervisors when required.
- Built and maintained strong client relationships through regular communication, timely follow-ups and a consistent customer-first approach.
Vishakapatnamk Customer Service Management Jobiak Software
Education
Sun International Institute of Business Administration And Management
Bachelor of Business Administration • Visakhapatnam • 2017 – 2021
Sri Medha
MEC • Guntur • 2015 – 2017
Loyola English Medium School
SSC • Tuni • 2015 – 2015
Certifications
Ethical Hacking: Beginner to Advanced — IHack Academy
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