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Varshitha Gadagamma

Site Reliability Engineer • Visakhapatnam, India • v*************@gmail.com • +91*******393 • drivetube.ai/•••••

Professional Summary

Site Reliability Engineer with nearly 4 years of experience delivering cloud reliability, monitoring, incident response and automation for enterprise platforms. Experienced in GCP and Azure operations, monitoring and observability, Terraform-driven infrastructure, Kubernetes/GKE operations, CI/CD with Argo CD and Cloud Build, and production incident lifecycle management.

Technical Skills

Programming Language: Shell Scripting,Python,SQL
Backend Technologies: Composer,Cost Optimization
Databases: Google BigQuery,Disaster Recovery
Cloud Platforms: Google Cloud Platform,Microsoft Azure,Cloud Build,Google Kubernetes Engine,GKE,Google Cloud Logging,Google Cloud Storage,IAM,Google Cloud Run,Compute Engine,VPC,Cloud Logging,Cloud Monitoring,SLA,Production Support,High Availability
Version Control & Development Tools: Linux,Git,GitHub,Bitbucket
DevOps & Infrastructure: Argo CD,Docker,Kubernetes,Helm,Terraform,SLI,SLO
Messaging & Monitoring: Google Cloud Monitoring,Prometheus,Grafana
Data Analysis & Visualization: Data Fusion,Dataproc
Data Integration & ETL: Collibra
Networking & Infrastructure: DNS,Load Balancing
Project Management & Collaboration: Jira,BMC Remedy,Incident Management
Laboratory & Analytical Systems: GC,Root Cause Analysis

Work Experience

Vodafone Intelligent Solutions
GenAI Site Reliability Engineer
Dec 2024 – Present
Supported Vodafone's enterprise GenAI platform and cloud operations across GCP and Azure, ensuring availability and reliability for telecom and enterprise customers.
Tech Stack: Google Cloud Platform GCP, Microsoft Azure, Google Cloud Monitoring, Google Cloud Logging, GKE, Kubernetes, Argo CD, Cloud Build, Terraform, BMC Remedy, gcloud CLI
  • Designed and maintained 60+ monitoring dashboards across GCP and Azure and configured 15+ alert rules per project using Google Cloud Monitoring and Cloud Logging to improve proactive detection and SLA adherence.
  • Provisioned and administered 70+ GCP sandbox environments, configured project IAM, and onboarded 100+ customers enabling secure access for 200+ enterprise users and repeatable sandbox deployments.
  • Led production incident response for GenAI services using Cloud Logging, gcloud CLI and GKE diagnostics; performed triage, restored service availability for critical incidents and authored post-incident RCA docs.
  • Managed containerized deployments on GKE and implemented GitOps workflows with Argo CD and Cloud Build to automate rollouts, support canary releases and reduce deployment-related failures.
  • Provisioned and maintained infrastructure as code with Terraform for network, IAM and compute resources; enforced configuration standards and reduced manual misconfiguration risk.
  • Improved operational handover by integrating incident intake with BMC Remedy, creating runbooks and knowledge articles used by on-call teams to streamline incident onboarding and resolution.
Vodafone
Cloud Support Engineer
Aug 2022 – Feb 2025
Provided enterprise cloud support for Neuron and data pipeline operations, maintaining data processing availability and cost efficiency on GCP for Vodafone's platform customers.
Tech Stack: Google Cloud Platform GCP, Cloud Composer, Data Fusion, BigQuery, Dataproc, Cloud Storage GCS, IAM, Collibra, Jira
  • Delivered enterprise cloud support for Neuron and resolved 300+ production incidents while ensuring SLA compliance and platform availability for enterprise users.
  • Managed GCP data and analytics services including Cloud Composer, Data Fusion, BigQuery and Dataproc to troubleshoot and restore ETL and streaming pipelines as primary escalation point.
  • Performed root cause analysis for recurring pipeline failures and implemented preventive fixes and runbook updates to reduce incident recurrence and improve pipeline reliability.
  • Optimized cloud costs by identifying and decommissioning inactive Data Fusion pipelines, rightsizing compute resources and documenting cost-saving actions for stakeholders.
  • Administered Google IAM and executed Collibra compliance audits to maintain access governance and data security across customer projects.
  • Automated operational reporting using BigQuery queries and Excel workflows to improve reporting accuracy and reduce manual effort for daily and weekly platform dashboards.

Education

Gayatri Vidya Parishad College of Engineering for Women, Visakhapatnam
Bachelor of Technology (B.Tech.) – Information Technology • Visakhapatnam, India • 2022

Certifications

GCP – Associate Cloud Engineer — Google Cloud
GCP Professional Devops Engineer — Google Cloud

Achievements

  • 4+ Star Awards for outstanding performance: Recognized for proactive ownership and operational excellence across cloud platform responsibilities.
  • Customer Onboarding and Support: Onboarded 100+ customers and supported 200+ enterprise users across sandbox and production environments.
  • Sandbox Environment Provisioning: Provisioned and managed 70+ customer sandbox environments to enable safe testing and onboarding.
  • Monitoring and Alerting: Designed 60+ GCP and Azure monitoring dashboards with 15+ alert rules per project to strengthen proactive monitoring.
  • Incident Response: Resolved 300+ production incidents including 100+ critical issues while consistently meeting SLA targets.
  • Hackathon Support: Closed 50+ Jira tickets within five business days during a peak hackathon period to maintain platform stability.

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