Talla Veera Narayana
Professional Summary
Dynamic and highly motivated SAP SD S/4 HANA Consultant with nearly 2 years of good experience in support, testing, and enhancement activities. Qualified in handling Order-to-Cash processes and EDI/IDOC monitoring and good at configuring various modules. Currently working as an OTC support analyst at Sopra Steria on Global Projects, taking care of Level 2 and Level 3 tickets while meeting customer-specific SLAs. Performed functional testing and user training activities to ensure smooth go-live of the project. Strong Analytical and SAP Subject matter expertise skills with good knowledge of Sales, Billing, and Integration Testing concepts
Technical Skills
Work Experience
- Successfully supported US business users in SAP SD S/4HANA Order-to-Cash (OTC) processes.
- Resolved production support tickets and business-critical issues within agreed SLAs.
- Monitored and resolved IDOC/EDI failures, ensuring smooth business transactions.
- Supported Sales Order, Delivery, Billing, and Pricing processes in SAP SD.
- Collaborated with MM and FI teams to resolve cross-functional integration issues.
- Participated in testing and validation of enhancements, change requests, and defect fixes.
- Improved issue resolution efficiency through root cause analysis and user coordination.
- Maintained high levels of user satisfaction by providing timely support and solutions.
Projects
Education
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