Venkatachari Nutakki
Associate Engineer • Hyderabad, India • c*************@gmail.com • +91*******100 • drivetube.ai/•••••
Professional Summary
Associate Engineer with 4.7 years of experience in Production Support and Application Monitoring within Banking and Insurance domains. Skilled in ServiceNow-based incident and change management, monitoring with ITRS Geneos, batch scheduling with Autosys and Control-M, SQL query development, and Linux/Unix troubleshooting. Proven experience supporting 24x7 operations across APAC, EMEA, and NAM, implementing RPA for access management, and participating in root cause analysis and process improvements to maintain SLA compliance.
Technical Skills
Databases: SQL Server,Oracle SQL,MySQL,SQL Query Development,Database Troubleshooting
Cloud and DevOps: Linux,AWS Fundamentals,Robotic Process Automation,Automation Opportunities Identification
Tools and Methodologies: MS Excel,MS Word,MS PowerPoint,Operational Reporting
Operating Systems: Unix
ITSM and Processes: ServiceNow,Incident Management,Problem Management,Change Management,ITIL,SLA Management
Monitoring and Scheduling: ITRS Geneos,Autosys,Control-M,Batch Job Scheduling,Application Monitoring,Alert Management
Analysis and Communication: Root Cause Analysis,Troubleshooting,Stakeholder Communication,Knowledge Transfer
Work Experience
Virtusa Consulting & Services Pvt. Ltd.
Hyderabad, India
Associate Engineer
Sep 2021 – Present
Provided 24x7 production support for banking (Citi) and insurance (UNUM) client applications; focused on monitoring, incident and change management, and batch scheduling to maintain operational stability across APAC, EMEA, and NAM.
Tech Stack: ServiceNow, ITRS Geneos, Autosys, Control-M, Linux, Unix, SQL Server, Oracle SQL, MySQL, MS Excel, MS Word, MS PowerPoint, AWS Fundamentals, Robotic Process Automation
- Managed end-to-end incident lifecycle using ServiceNow for Citi and UNUM environments; triaged, documented, and routed incidents to technical teams while ensuring ITIL-compliant workflows and timely stakeholder communication.
- Monitored application and infrastructure health with ITRS Geneos, investigated alerts, and coordinated cross-region remediation to minimize user impact and maintain SLA compliance.
- Maintained and troubleshot batch schedules using Autosys and Control-M; diagnosed job failures, performed reruns and dependency fixes to restore processing and prevent SLA breaches.
- Developed and optimized SQL queries across SQL Server, Oracle, and MySQL for root cause analysis and operational reporting; produced recurring Excel reports to track application performance and incidents.
- Designed and deployed Robotic Process Automation solutions for access management and onboarding workflows, reducing manual effort and ensuring consistent provisioning and compliance.
- Contributed to problem and change management activities including RCA discussions, process improvement initiatives, runbook creation, and KT sessions to onboard L2 teams and new applications.
Projects
MHS-AMER BFSCI CTI (Citi)
Tools Used: ServiceNow, ITRS Geneos, Autosys, Control-M, Linux, SQL Server, Oracle SQL, MySQL, MS Excel
- Provided 24x7 production support for critical banking applications, focusing on proactive monitoring, incident management, and SLA adherence across multiple business regions.
- Used ITRS Geneos to detect and prioritize application alerts; performed immediate troubleshooting and engaged application teams for timely resolution.
- Monitored and resolved Autosys and Control-M batch job failures, managed reruns and job dependency corrections to restore batch windows and prevent downstream impact.
- Prepared operational reports and trend analysis in Excel to highlight recurring issues and support continuous improvement and capacity planning discussions.
UNUM Production Support
Tools Used: ServiceNow, ITRS Geneos, Autosys, Control-M, Linux, SQL Server, MySQL, Robotic Process Automation, MS Excel
- Supported insurance production applications with 24x7 monitoring, incident resolution, access management, and adherence to ITIL processes to maintain high availability.
- Executed regular system health checks and validations; collaborated with APAC, EMEA, and NAM teams to resolve escalations and support production releases.
- Implemented RPA to automate repetitive access provisioning tasks; designed bots for onboarding and access modification and monitored them for reliability and compliance.
- Acted as single point of coordination for onboarding new applications through KT sessions, documentation handoffs, and coordination with L2 development teams.
Education
Sri Sai Chaithanya Degree College (Affiliated to Acharya Nagarjuna University)
Bachelor of Science (B.Sc Computers)
Acharya Nagarjuna University
MBA (Finance and Marketing)
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