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Qantas to move about 850 head-office roles to Accenture, mostly in India
Qantas told staff on 10 November 2026 that a new seven-year partnership with Accenture is expected to affect around 850 corporate roles over the coming years, with the first changes in place by mid-2027. The first phase covers finance, procurement, people (HR) and marketing. Most of that work will be delivered by Accenture teams in India, some in Australia, and Qantas says the services will be reshaped further with automation and AI. The airline says it will redeploy people into other roles where it can.
Why it matters for job seekers: Qantas follows other large Australian employers that have moved back-office work offshore this year: Coles confirmed a multi-year Accenture deal covering "several hundreds" of finance, HR, marketing and technology roles, and Telstra and Woolworths made similar moves. Corporate support roles at big Australian companies are shrinking, while the delivery work moves to outsourcing teams in India.
Who is affected: Qantas corporate staff, mostly at the Mascot head office in Sydney according to the union, starting with finance, procurement, people and marketing teams. On the other side, Accenture's delivery teams in India and Australia will take on the work.
What to do now:
- If you work in finance, procurement, HR or marketing operations at a large Australian company, put measurable outcomes on your resume now (process owned, cost saved, systems used), not just duties.
- Learn the tools that are taking over the manual work in your field: ERP and finance automation, HR systems, analytics and AI assistants. Roles that run or check these tools are the ones that stay.
- Qantas staff: ask early about redeployment. The airline says it has created more than 4,400 operational roles since 2023.
- In India: expect more finance, procurement and HR operations openings at outsourcing firms as Australian contracts move over.
Fresh openings straight from employers' own career pages, with the true posting date, are on the free Drivetube Job Board Australia tracker.
Source: Quartz, ANI, AAP on Coles