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Community SaysNov 13, 2026Free

CEO says: Freshworks now uses AI for much of its early-career work

In short

Freshworks has about 3,800 staff, down roughly 30% from a 2022 peak of 5,400.
Its CEO says junior staff now do more problem-solving, less repetitive work.
Entry-level candidates should show problem-solving, not just task completion.

Who: Dennis Woodside, CEO of Freshworks, the customer-service software company founded in Chennai, in an interview with Fortune on 3 November 2026, the day the company reported its third-quarter results.

What they said: "a lot of work that used to be done by kind of early-tenure employees, we are doing with AI."

Context: Fortune reports that Freshworks now has roughly 3,800 full-time employees, down from a peak of about 5,400 in 2022, a reduction of about 30% that includes an 11% cut announced in May. Woodside said early-career talent still "remains essential to our business", but that those workers are now expected to spend their time on problem-solving and product work rather than repetitive tasks.

What it means for you:

Entry-level roles are not disappearing, but the routine part of them is shrinking. Show employers you can solve problems, not only follow a process.
In interviews, bring one example where you used an AI tool and then checked, improved or decided on its output.
On your resume, describe outcomes ("reduced ticket backlog by...") rather than duties ("handled tickets").

Source: Fortune, 3 November 2026

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